Jagadeesan Ulaganathan

Jagadeesan Ulaganathan Email and Phone Number

IT Head | Citta Plus Consultancy | Former Experienced IT Team Leader at Rebel Foods | 12+ Years in IT Support" @ CITTA PLUS
Jagadeesan Ulaganathan's Location
Tiruchirappalli, Tamil Nadu, India, India
About Jagadeesan Ulaganathan

With over 12 years of IT leadership, I've optimized systems for Rebel Foods, reducing downtime by 30% and enhancing security. Now at CittaPlus, a microfinance consultancy, I drive IT strategy, focusing on innovation and efficiency. Skilled in project management and team leadership, I ensure seamless operations and compliance with IT standards. Certified in A+ and N+, I excel in ServiceNow and Operations Management, committed to advancing IT excellence and driving organizational success

Jagadeesan Ulaganathan's Current Company Details
CITTA PLUS

Citta Plus

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IT Head | Citta Plus Consultancy | Former Experienced IT Team Leader at Rebel Foods | 12+ Years in IT Support"
Jagadeesan Ulaganathan Work Experience Details
  • Citta Plus
    It Head
    Citta Plus Jun 2024 - Present
    Trichy
  • Rebel Foods
    Information Technology Support Team Lead
    Rebel Foods Mar 2015 - Jun 2024
    Chennai, Tamil Nadu, India
    Supervise and mentor a team of IT support analysts, providing guidance and training.Resolve escalated technical issues efficiently and ensure timely ticket resolution.Allocate resources effectively to meet workload demands and optimize team productivity.Develop and optimize IT support processes, procedures, and documentation.Collaborate with other IT teams and departments to address cross-functional issues.Ensure compliance with IT security policies, standards, and quality assurance measures.Conduct performance evaluations, provide feedback, and identify training needs for team members.Lead or participate in IT projects, coordinating with project managers and stakeholders.Develop and execute IT disaster recovery plans and respond to critical incidents.Engage with business stakeholders to understand support requirements and priorities.
  • Docomo Intertouch
    Support Engineer
    Docomo Intertouch Dec 2014 - Feb 2015
    Chennai, Tamil Nadu, India
    Infrastructure Management: Oversee and maintain the hotel's IT infrastructure, including networks, servers, and guest-facing technology systems.Technical Support: Provide prompt resolution of IT issues for hotel staff and guests, ensuring minimal disruption to operations and guest experiences.Cybersecurity Oversight: Implement and maintain cybersecurity measures to protect hotel systems and guest data, ensuring compliance with industry standards.Vendor Coordination: Manage relationships with technology vendors and oversee procurement of IT equipment and services tailored to hotel needs.Project Leadership: Lead IT projects such as system upgrades and integrations to enhance operational efficiency and guest services.
  • Wipro Infotech
    Re
    Wipro Infotech Jun 2012 - Dec 2014
    • Providing 2nd level support to end-users in troubleshooting and resolving PC problems. • Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC. • Perform installation, configuration, migration, upgrading and maintenance of desktop PC, Server and software related peripherals. • Develop as well as implement application test plans, including both integration and full system test plan.• Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC.• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.• Handling SQL servers, Taking data backup and restoring, Rack server installation and also a Remote support.

Jagadeesan Ulaganathan Education Details

  • Annamalai University
    Annamalai University
    Computer Science
  • Sa Polytechnic College
    Sa Polytechnic College
    Computer Engineering

Frequently Asked Questions about Jagadeesan Ulaganathan

What company does Jagadeesan Ulaganathan work for?

Jagadeesan Ulaganathan works for Citta Plus

What is Jagadeesan Ulaganathan's role at the current company?

Jagadeesan Ulaganathan's current role is IT Head | Citta Plus Consultancy | Former Experienced IT Team Leader at Rebel Foods | 12+ Years in IT Support".

What schools did Jagadeesan Ulaganathan attend?

Jagadeesan Ulaganathan attended Annamalai University, Sa Polytechnic College.

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