Supervise and mentor a team of IT support analysts, providing guidance and training.Resolve escalated technical issues efficiently and ensure timely ticket resolution.Allocate resources effectively to meet workload demands and optimize team productivity.Develop and optimize IT support processes, procedures, and documentation.Collaborate with other IT teams and departments to address cross-functional issues.Ensure compliance with IT security policies, standards, and quality assurance measures.Conduct performance evaluations, provide feedback, and identify training needs for team members.Lead or participate in IT projects, coordinating with project managers and stakeholders.Develop and execute IT disaster recovery plans and respond to critical incidents.Engage with business stakeholders to understand support requirements and priorities.

Infrastructure Management: Oversee and maintain the hotel's IT infrastructure, including networks, servers, and guest-facing technology systems.Technical Support: Provide prompt resolution of IT issues for hotel staff and guests, ensuring minimal disruption to operations and guest experiences.Cybersecurity Oversight: Implement and maintain cybersecurity measures to protect hotel systems and guest data, ensuring compliance with industry standards.Vendor Coordination: Manage relationships with technology vendors and oversee procurement of IT equipment and services tailored to hotel needs.Project Leadership: Lead IT projects such as system upgrades and integrations to enhance operational efficiency and guest services.

• Providing 2nd level support to end-users in troubleshooting and resolving PC problems. • Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC. • Perform installation, configuration, migration, upgrading and maintenance of desktop PC, Server and software related peripherals. • Develop as well as implement application test plans, including both integration and full system test plan.• Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC.• Recording the model number of each installed hardware component and forwarding the details to the administrative authorities.• Handling SQL servers, Taking data backup and restoring, Rack server installation and also a Remote support.