In my role as a technical support specialist, I focused on troubleshooting systems, monitoring payments, and ensuring customer satisfaction. I addressed customer inquiries, concerns, and complaints, especially regarding payments for Walmart transactions. I also assisted with account-related issues like password resets and payment method updates. Reviewing payment records, I identified discrepancies and processed refunds for undelivered products. I monitored customers with multiple refund requests and flagged instances of fraud and abusive behavior. Collaborating with the Account Review Team, I reviewed transaction details and handled cases involving fraudulent customers seeking refunds.

As a Mutual Fund Executive with 1.9 years of experience, I excel in customer service and office management. Skilled in handling inquiries from investors and AMC, as well as data input and organization. A team player with strong interpersonal skills and a positive attitude towards work. Seeking opportunities to utilize my skills and experience for exceptional results. Confident in my abilities to contribute to the success of the organization.

As a Senior Associate in Customer Technical Support at Wipro Limited, I was instrumental in delivering superior technical assistance to our valued clients in the US, Canada, and globally. My core responsibilities encompassed addressing and resolving Voice over IP (VoIP) issues, managing customer escalations, and working diligently in the Branch Office Extension (BVoIP) sector to establish new connections for AT&T customers. My role also involved handling all incoming orders for new BVoIP connections.