Jagan Kv Email and Phone Number

a) Worked as Quality Specialist in Amazon under Last Mile Quality and Analytics (LMAQ) for 3 years and have an experience of working under various projects in LMAQ like Map edits (MAPS), Address Resolution, Static Route Management, Delivery Not Received (DNR) along with other operational activities and issues related to transportation process and optimization.b) Developed monthly Statistical/Quality reports for leadership team and quality improvement programs and provided regular updates to team leadership on quality metrics.c) Created visually impactful dashboards in Excel and Power BI for data reporting by using Pivot tables and Charts. Extracted, interpreted and analyzed data to identify key metrics and transform raw data into meaningful, actionable information.

Worked in capacity as a technical executive for 8 months.a) Created, managed and reviewed technical reports (SOPs) and collaborated with 4+ MNCs to help them understand in clarifying TIHCL technical requirements for developing and maintaining TIHCL workflow application. b) Connected and worked closely with other cross teams in order to automate or streamline processes and responded to technical issues with regard TIHCL website development and maintenance.c) Analyzed data gathered from 10+ sources, identified gaps and composed high level data into detailed information using data visualizations (MS EXCEL and POWER BI).