Jaganath Kumar Email & Phone Number

Coimbatore, Tamil Nadu, India

• Foster strong relationships with clients through regular communication, understanding their needs, and providing solutions that add value to their business.
• Implement strategies to retain existing clients, including client feedback mechanisms, proactive issue resolution, and personalized service.
• Define campaign workflow, KPIs / Deliverables, SLA requirements, data requirement, Lead delivery schedule, Define agent matrix and Campaign prioritization
• Scope the requirements and… Show more
• Scope the requirements and prepare Statements of Work (SOW) with necessary internal and external approvals.
• Ensure the campaigns are performed based on the KPI

Coimbatore, Tamil Nadu, India

• Responsible for multiple campaigns, interacting with the internal and external stakeholders to optimize the campaign and meet the target.
• Interacting with the client if in case any reporting needs to be done, also sending the daily deliverables and daily summary of the campaign tracker.
• Handling client escalation, resolving the escalation by checking and discussing the issue with internal and external stakeholders.
• Giving timely responses to client's questions.
• Responsible… Show more
• Responsible for project deliverables.

Coimbatore, Tamil Nadu, India

• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Conducted lead generation calls with existing and new customers for Hardwares and Solutions from different vendors for ASEAN, APAC and ANZ region.
• Identified customer needs and preferences, and qualify a lead based on BANT and SPIN.
• Consistently met and exceeded the Lead target on a daily basis.
• Conducted follow-up contacts with small commercial business… Show more
• Conducted follow-up contacts with small commercial business customers. Provided sales leads to account sales manager.

Coimbatore Area, India

Coimbatore Area, India

• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Conducted lead generation calls with existing and new customers.
• Identified customer needs and preferences, and qualify a lead based on BANT and SPIN.
• Consistently met and exceeded the Lead target on a daily basis.
• Conducted follow-up contacts with small commercial business customers. Provided sales leads to account sales manager.
• Helping the Team mates… Show more

Coimbatore

• To Verify the Company details and the given attributes as per the client requirements.
• To Convert the calls as leads for certain clients for Online Directories and Databases.
• Resolve customer complaints or involves the appropriate manager toensure customer satisfaction.
• Helping the Team mates with process related issues.
• Was a Group leader for a team of 5 agents, And give them process related trainings and updates about the progress of their Productivity
• Helping… Show more

Coimbatore

Coimbatore Area, India

Coimbatore Area, India

• Actively seek out customers on the racetrack and in the aisles.
• Turn over customer to Sales Specialist when needed.
• Resolve customer complaints or involves the appropriate manager toensure customer satisfaction.
• Cooperate with other Associates when asked to help.
• Take Customers through the 5 step Sales process.
• Follow up on job quotes to complete the sale.

Coimbatore Area, India

• Actively seek out customers on the racetrack and in the aisles.
• Turn over customer to Sales Specialist when needed.
• Resolve customer complaints or involves the appropriate manager toensure customer satisfaction.
• Cooperate with other Associates when asked to help.
• Take Customers through the 5 step Sales process.
• Follow up on job quotes to complete the sale.

Coimbatore

Bachelor Of Technology (B.Tech.), Information Technology

B.Tech Information Technology

Hsc, Maths/Biology