Representing Bill Gosling with ministry of health, Ontario for booking vaccination appointments.WFH [During lockdown]: Inbound calls helping clients with questions and complaints about thevaccination program.Assisted clients with vaccination appointment booking, canceling, and rescheduling. Handled customer queries and assist in providing them with additional information.

Assisted with gathering accurate patient information.Inputting patient information in the excel spreadsheet.Uploading excel spreadsheet into portal.Generating and maintaining an accurate database.Assisted with data entry.Provided administrative support for healthcare workers.

Developed and maintained courteous and effective working relationships.Carried out day-to-day duties accurately and efficiently.Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Identified issues, analyzed information, and provide solutions to problems.Managed phone calls in the online grocery team and resolved customer inquiries

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.Increased sales by offering advice on purchases and promoting additional products.Used cash registers and POS systems to request and record customer orders and compute bills.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Answered questions about store policies and concerns to support positive customer experiences via phone callTook up online orders and mobile orders

Sorted materials and filed according to guidelines.Reviewed charts and flagged incomplete or inaccurate information.Responded to materials requests and retrieved necessary information.Evaluated original investigation reports and documents to resolve secondary concerns.Analyzed information gathered by investigation and report findings and recommendations.

Improved dental office operations by automating client correspondence, record tracking, and data communications.Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.Managed supervisor itinerary and appointments and streamlined scheduling procedures.Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.

Communicated one-on-one with patients during consultative appointments to explain the treatment plan and educate them on upcoming procedures.Created individualized treatment plans to maintain or restore the oral health of patients.Administered anesthetics and sedatives to control patients' pain and reduce stress for anxious patients during procedures.Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.Provided emergency treatment of orofacial injuries, including facial lacerations and intraoral lacerationsPerformed surgical procedures to extract impacted or damaged teeth, place dental implants and remove tumors and other abnormal growths.Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.

Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.Created individualized treatment plans to maintain or restore the oral health of patients.Interviewed patients, reviewed health history information, and performed checkups to diagnose oral issues and diseases.Interpreted X-rays to make accurate diagnoses and decisions about treatments.Diagnosed and treated infections, mouth ulcers, and other problems with oral mucosa.