The Styling Hunters give you styling or restyling advice for your B&B, Hotel or holiday residence in order to obtain added value from your company.

Manage, coach, structure Customer Service, Sales, Office, Credit Control, IT& Project Management (13 fte). Operational Year plan. International Account Management (12 Agents, buying groups, customers, partners, within 50 countries). Key driver improving business results. Coordinate business Excellence. Establish reporting. Recruitment and people management. Continuous development apps, website, webshop and software systems.

Managing the CS & shipping team (6-8 fte) with the daily activities by providing support & training. Set Business objectives and develop & support personal development plans. Responsible for the order process, Point of Controls and Key driver of process improvements. In charge of all Service Level Agreements, the Strategic plans. Report Key Deliverables. Further provide superior customer service to the Top 8 Operating Companies. Frequent visit all EMEA countries. Additional; participate in Supply Chain projects. The Department works closely together with; Inventory Planning, IT, Business Excellence.Achieved: Rebuilt and restructured the CS & Shipping Department. Reinforced business relationships and increased customer satisfaction. Reviewed and re-documented all procedures and work instructions. Created a strategic Year plan for all Operating companies. Updated all SLA’s.

Coordinating the CS team (3-4 fte) with the daily activities by providing support & training. Monitoring/managing the order book, controlling and adjusting the order- and delivery process. Maintenance on customer files, discounts. Highlighting problems/errors and finding solutions. Authorising returns, credit notes and sundry credit notes. Provide superior customer service to the Key Accounts. Communication to Agents and Customers (web/end). Additional: coordinating) retail sales.Achieved: Recruited a total new CS team and built a stable team due to support, training and structure. Succeeded in big improvements in the complaint process.

Order entry, taking care of reorders and swaps, Sales statistics, handling of returns, providing Sales Support and showroom activities. Furthermore organising sample sales.

Creating stocklists, coordination Key Accounts Europe and Export, coordination logistics of Outlet.

Coordinating the CS team (5 fte) with the daily activities by providing support and training. Monitoring/managing the order book, controlling and adjusting the order- and delivery process. Maintenance on customer files, discounts and responsible for price-uploads. Highlighting problems/errors and finding solutions. Authorising returns, credit notes and sundry credit notes. Provide superior customer service to the Key Accounts. Communication to Agents and Customers. Additional: coordinating distressed (outlet) sales. Achieved: Setting up CS Team 7FAM, creating CS procedures and the general structure.

Provide superior customer service to Key Accounts & Distributors (Southern-West European countries), follow-up of special handling procedures. Ensure shipments and invoicing are done according to requirements. Take care of returns, debit notes and customer issues.

Check in/out of guests, making/cancellation of (group) reservations. Providing service, information, problem solving, assisting the Sales Department. Financial declarations.