Jagdeep Kapoor Email and Phone Number

•Working as a Database Practice Director and responsible for all aspects of database services operations for external & internal business and establishing leverage operations.• Responsible for Hiring, Building, structuring global resources, appraising US/India/Mexico/Ireland database teams.• Manage services. Structured and established overall support model and Managing and offshore resources for around the clock support.• Streamline/Build overall global database group operations and its management.• Coordinate and facilitate discussions across the towers to improvise operations and introducing innovative ideas to improve our services.• Work with client & internal leadership and executive members to find gaps in practice, its operations, possible enhancement and its improvement.• Involved in new business negotiations, transitioning and rolling out the support operations to Cloud and On-Premises infrastructure.• Manage and own Statement of Work, Cost Model, RACI for all of Operation and Engineering business.• Involved in setting and driving cloud operations, databases migrations planning/rollout to Cloud environments.• Involved and own initiatives around Automation of database related Health check processes, incidents, requests etc.• Driving initiatives around quality, process improvements, rolling & maintain best practice across the teams.• Work on cost cutting initiatives to improve margins and balance the quality of operations and maintain staffing pyramids.• Understanding, articulating new technology visions, resource needs into requirements and communicating it to existing and new customer base.• Drive KPI related initiatives across the team.• Participate in routine internal leadership meetings and improvise various aspects of overall operations.• Work with Account executives, delivery managers and Sales team to expand existing and explore new business opportunities and its transitioning.

• Presently working as a Database services Sr Practice Manager and managing all aspects of database services operations.• Involved in Hiring, Building, structuring global resources, appraising US/India/BrazilMexico/Ireland database teams.• Streamlining/ Building overall database group operations and its management.• Manage Oracle, SQLServer, MySQL, Informix, Sybase DBA’s and their support operations.• Manage global Team Leads, Managers supporting database operations.• Managing multiple teams focusing on different database platforms like Oracle, SQLServer, Informix and MySQL.• Structured and established overall support model and Managing on and offshore resources for around the clock support.• Facilitate, establish, and manage steady support client, database teams support operations as per established Best practices standards.• Implemented and written various database Group practice Standards, Procedures, SOP/COP’s, operational and transitional methodology for database group.• Headed many cost saving initiatives and strategic transformations to meet tower specific goals and maintain staffing pyramids. • Understanding, articulating new technology visions, resource needs into requirements and communicating it to existing and new customer base.• Estimate and manage new, on-going Client/Internal projects.• Managing implementation, support of Oracle RAC, Golden Gate, Data Guard, DR capabilities, security standards, technology roadmap for our supported client operations.• Participate in routine internal leadership meetings and improvise various aspects of overall operations.• Manage performance reviews of global team.• Manage KPI’s for each of our supported accounts.• Work with Account executives, delivery managers and Sales team to expand existing and explore new business opportunities and its transitioning.• Work with Account leadership team to improve on Net Promoter Score (NPS) feedback of supported clients.

• Worked as a Senior Tech. Lead/Manager for Oracle and PeopleSoft development and production environments.• Designed, Architected ERP, Non-ERP and other third party solutions.• Architected, build 150 PeopleSoft environments.• Involved in designing, cloning of Oracle databases and other People Soft layers.• Setting up backup strategy using TDP/TSM for various Non-ERP and Finance/HR/EPM production environments.• Configured hot standby databases and Web/App Server for effective failover to standby machines. • Wrote variety of Unix shell scripts to streamline day-to-day activities and watch health of the development / production OS/PeopleSoft/Oracle environments.• Installed, configured, upgraded, patched and maintained PeopleSoft Finance/Supply Chain/HR/EPM for various versions of PS applications like 8.1.6/8.1.8/8.4 on Oracle 8i databases.• Configured and used PS upgrade assistant to upgrade from Finance 8.1.6 to 8.1.8 SP3.• Configured and maintained Application Servers, Tuxedo Web Servers, Process Schedulers (Unix/NT), Cognos, Informatica, configured and ran few of ETL’s, Oracle Databases, OEM.• Involved in extensive Load testing, tuning of whole PS/Oracle environment which includes Oracle system tuning, SQL tuning, PS Query, App/Web Server tuning. • Installed, configured, upgraded, maintained and trained other admins on STAT 5.1 version control third party tool. As a STAT admin, I managed routine migration of PeopleSoft Projects for various development/test/production Finance/HR/EPM environments.• Involved, executed DR exercise for ERP and Non –ERP projects.• Designed, implemented many Non-Delivered functionalities for ERP system.• Lead and migrated required oracle 8i databases to oracle 9i.