Jagdeep Kumar Email & Phone Number

Houston, Tx, Us

San Antonio, Tx, Us

San Antonio, Texas, Us

Working as Enterprise Release and Change Manager for HOLT CAT IT.- Set up the Change and Release guidelines and streamline the deployment processes to add value to the business.- Implementation of changes and releases by following the ITIL and Agile methodologies through development to prod Environments.- Taking ownership and managing releases and deployments including (Reviewing runback, Pre deployment check-in calls, Go No Gos, Preparing CAB agenda, Hosting CAB meetings, release notifications, hosting deployment calls, performing deployments, and providing on-call support for out- of-office hours releases)- Managing Enterprise release calendar and keeping up to date to avoid any downstream impact- Performing Salesforce releases and implementing branching and merging strategies.- Refresh deployment Orgs (Dev, QA, UAT)- Performing RCAs of unsuccessful and emergency changes until actioned/closed.

San Francisco, Ca, Us

High-level Roles and Responsibilities:Worked for managing Releases of multiple projects and complex IT architectures of the Bank by following Agile and SDLC methodology (development, QA, UAT, and production environments).Planned and managed changes and releases ensuring minimum or no impact to the business, preparing Runbook, and rollout plans, hosting Go No Go decisions, CAB discussions, leading Prod deployment calls, and sending the latest status to the stakeholders.Led an Offshore Release management team from being Onsite and worked as Onshore coordinator directly reporting to clients on Release management deliverablesWorked onsite with other Release management partners to deliver a multi-million migration project where 90% of the Bank's Infrastructure, applications and Data were migrated to the latest technologies Performed branching and merging of the code/deployment packages in TFS and Github and did deployments via Ansible and Jenkins on the Openshift platform.Worked on average 100 releases a year combining 50 plus applications and microservices.Worked on Infrastructure project release including, Firewall, Network (Routers, switches), Carbon black, and Server Remediation. Got exposure automating Release processes through Digital.ai (XL Release).Collaborated with the team to identify automation opportunities for software deployments.Preparing and presenting Release management metrics to FRB VP and directors.

High-level Roles and Responsibilities:Manage Releases for all hosted customers (around 50) on the TriZetto Application platforms.Coordinate and deploy custom codes.Ensure the latest version of the codes is checked in TFSPerform TFS configuration experience Perform automated release deploymentPerform DB Script executionPrepare Release management metrics and present to the directors and executives

London, Gb

High-level Roles and Responsibilities:Coordinate release planning activities with stakeholders from development, QA, product management, and IT operations to ensure alignment with business objectives and release schedules. Manage the end-to-end release process, including scheduling, coordinating, and communicating release activities and milestones to stakeholders. Facilitate the change management process, including assessing the impact of proposed changes, coordinating change approvals, and ensuring adherence to change management policies and procedures. Maintain release documentation, including release plans, release notes, deployment instructions, and rollback procedures, to ensure accurate and up-to-date records of release activities. Identify and mitigate risks associated with the release process, such as deployment failures, performance issues, and compatibility issues, to minimize disruptions to production systems and services.Communicate release status, issues, and risks to stakeholders, including project teams, management, and customers, to ensure transparency and alignment with business goals.Generate release reports and metrics to track release progress, performance, and compliance with release policies and standards.

High-Level Roles and Responsibilities:Incident Management –  Drive governance around incident management, for example, ensure an incident ticket is opened, escalated, updated, and closed accordingly Establishes regular communication with IT management and the business regarding the status of incident tickets and adherence to the incident management process Real time follow-up with global support teams for incident resolution and keeping the Remedy ticket updated with all relevant information. Change Management - Undertake management of changes, ensuring that they are logged, progressed, updated/authorized and resolved within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process Review, monitor and communicate the progress and final outcome of changes to all relevant parties.