Jagdeep Singh Batra

Jagdeep Singh Batra Email and Phone Number

Customer Success I Business Growth I Digital Transformation @ AIonOS
Jagdeep Singh Batra's Location
London, England, United Kingdom, United Kingdom
Jagdeep Singh Batra's Contact Details

Jagdeep Singh Batra work email

Jagdeep Singh Batra personal email

n/a
About Jagdeep Singh Batra

Jagdeep Singh Batra is a Customer Success I Business Growth I Digital Transformation at AIonOS. He possess expertise in process consulting, it strategy, bpo, consulting, business transformation and 45 more skills. Colleagues describe him as "I have had the pleasure of working with Jagdeep ( Jagi) for several years in my role as the senior relationship manager for vendors for my company. During all of this time and the pressures pre, during and post COVID,I can honestly say that I have never seen him flustered or indeed stuck for a solution. Highly agile in both thoughts and deeds. He is totally likable, trustworthy and capable. With in depth industry knowledge and the ability to get the job done quickly ,with little fuss and deliver to an exceptionally high standard. Pleasure to work with you Jagi. !", "I had the pleasure of working in partnership wit Jagdeep for over 6 years. Not only is he a consummate professional, but demonstrates strategic vision and recognises the needs of the business. He drives achievement and overcomes challenges and constant change requests to adapt to ever changing business needs. Jagdeep made a significant difference to our business and adds value both professionally and personally.", and "I worked as Director of Customer Relations at WOW air from 2017 to 2019 and we outsourced part of our customer service and operations to IGT. Mr. Batra was responsible for our account at IGT. In good cooperation with Jagdeep and the operational experts at IGT we managed to transform our customer service in a short amount of time giving excellent results. I highly recommend working with Jagdeep, he's a great guy!"

Jagdeep Singh Batra's Current Company Details
AIonOS

Aionos

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Customer Success I Business Growth I Digital Transformation
Jagdeep Singh Batra Work Experience Details
  • Aionos
    Building Aionos
    Aionos Apr 2024 - Present
    Singapore, Singapore, Sg
    Building AIonOS https://aionos.io/
  • Igt Solutions
    Vice President & Head Of Customer Success- Europe
    Igt Solutions Apr 2022 - Present
    Gurugram, Haryana, In
  • Igt Solutions
    General Manager - Customer Success And Business Growth - Europe
    Igt Solutions Apr 2017 - Jul 2022
    Gurugram, Haryana, In
    Commercial Leader:- Key contributor for Europe multimillion $ Revenue Growth, Budget and P&L management- Driving aggressive business growth strategy across global customer portfolio- Leading large and strategic multi million $ business growth with accomplished YoY growth- Driving winning contract negotiations and compliance- Extensive experience in EU employee relations and HR & legal practicesKey Deliverable:- New business opportunity identification- Strategic and Tactical Relationship management- Enterprising Consulting, Business Solutions & Go-To-Market strategy- Managing global team for enhanced customer experience- Program Management- Building Capabilities and Service offerings to support future sustainable solutions
  • Igt Solutions
    Director - Strategic Sales & Accounts Management, Uk & Europe
    Igt Solutions Apr 2014 - Mar 2017
    Gurugram, Haryana, In
    Key Responsibilities- End-To-End customer relationship management - New business opportunity identification- Strategic Consulting, including business plan & sales strategy development - Regional revenue targets and YOY business growth
  • Arvato India
    Head Of Global Projects And Business Consulting
    Arvato India Aug 2013 - Mar 2014
    Gütersloh, De
    I was leading the Global Project Management for arvato India.Key Deliverables:- Programme Management- Responsible for end-to-end RFX process - Business Solutions / Consulting- Business Implementation - new set up and MigrationSuccessfully completed Programme Management for setting up of contact centre for one of worlds largest and leading international airlines for their Americas and European business. This implementation required end-to-end project management for setting up of state of art customer service center for about 400 FTEs. along side robust technology,telecom, PCI DSS and BCP set up
  • Igt Solutions
    Head Of Global Projects And Business Consulting
    Igt Solutions Jun 2008 - Aug 2013
    Gurugram, Haryana, In
    I was responsible and was leading the Programme Management Team for setting up of a new 400 seat offshore contact centre/ delivery site in China and implementation of customer service operations for worlds largest travel management company.Amongst several large and complex projects, I led the implementation and setting up of new 200 seat offshore Digital Contact Center in Dubai,UAE for UAE's leading International Airlines for their customer service across Eastern Europe and Middle East markets.In addition, I successfully delivered various large and complex projects across geographies including Philippines and India for leading International Airlines, Travel Management Companies for setting up of contact centre services across airline and travel domain including customer service, social media, loyalty management, back office services, incident and service management to name a few.Key Deliverable's:- Offshore contact centre set-up- Strategic Business Consultant for Airline, Travel, BPO and ITES assignments- Account Management- Business Solutioning- Governance Framework- Risk Analysis- End-To-End Project Life Cycle Management- Knowledge Transfer and Knowledge Acquisition activities - Conduct Due-diligence workshops for opportunity identification and implementation of plans.- Gap Analysis and solutioning framework
  • Wns Global Services
    Service Delivery Consultant
    Wns Global Services Nov 2006 - Jun 2008
    New York, Us
    - Customer Service Operations- Business Solutioning (RFI, RFP)- Process Documentation- Operations Standardization- Service Delivery
  • Air Sahara
    Service Delivery Manager - Customer Service
    Air Sahara Sep 2003 - Nov 2006
    In
    - SITA PSS Implementation across Air Sahara network- SME for SITA PSS systems- Service Delivery, Operations Management- POC for all corporate travelers and key accounts of Air Sahara- Responsible for Branch P&L- End-to-End B2C sales and customer service

Jagdeep Singh Batra Skills

Process Consulting It Strategy Bpo Consulting Business Transformation Requirements Analysis Sdlc Pmo Rfp Agile Project Management Itil Account Management Project Governance Business Process Re Engineering Incident Management Business Analysis Resource Management Vendor Management Team Management Software Documentation Process Improvement Erp Offshoring Operations Management Project Portfolio Management Program Management Risk Management Business Process Sla Business Intelligence Project Planning Service Management Prince2 Governance Business Process Improvement Requirements Gathering Project Management Pmp Outsourcing Process Management Transition Management Pre Sales Service Delivery Call Centers Software Project Management Solution Architecture Crm Project Delivery Process Optimization It Service Management

Jagdeep Singh Batra Education Details

  • Project Management Institute
    Project Management Institute
    Project Management
  • Prince2 Practitioner
    Prince2 Practitioner
    Project Management
  • Itil
    Itil
    Incident And Service Desk Management
  • Symbiosis Institute Of Management Studies
    Symbiosis Institute Of Management Studies
    Marketing And Sales
  • Sita
    Sita
    Airline Reservations
  • Six Sigma
    Six Sigma
    Six Sigma
  • Sabre, Sweden
    Sabre, Sweden
    Airline Gds
  • Delhi University
    Delhi University
    Bachelor'S Degree
  • Itil V3
    Itil V3

Frequently Asked Questions about Jagdeep Singh Batra

What company does Jagdeep Singh Batra work for?

Jagdeep Singh Batra works for Aionos

What is Jagdeep Singh Batra's role at the current company?

Jagdeep Singh Batra's current role is Customer Success I Business Growth I Digital Transformation.

What is Jagdeep Singh Batra's email address?

Jagdeep Singh Batra's email address is ja****@****ons.com

What schools did Jagdeep Singh Batra attend?

Jagdeep Singh Batra attended Project Management Institute, Prince2 Practitioner, Itil, Symbiosis Institute Of Management Studies, Sita, Six Sigma, Sabre, Sweden, Delhi University, Itil V3.

What skills is Jagdeep Singh Batra known for?

Jagdeep Singh Batra has skills like Process Consulting, It Strategy, Bpo, Consulting, Business Transformation, Requirements Analysis, Sdlc, Pmo, Rfp, Agile Project Management, Itil, Account Management.

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