Sr Director Customer Success
Oct 2021 - Nov 2023
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Jagdeep Singh Rawat Email & Phone Number
Sr Director, Customer Success
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Role
Sr Director, Customer Success
Location
India
Who is Jagdeep Singh Rawat? Overview
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Jagdeep Singh Rawat is listed as Sr Director, Customer Success based in India. AeroLeads shows a matched LinkedIn profile for Jagdeep Singh Rawat.
Jagdeep Singh Rawat previously worked as Sr Director Customer Success at Workspan and Director of Customer Success at Lark. Jagdeep Singh Rawat holds Master Of Business Administration - Mba, Marketing from Amity University, Gautam Budh Nagar.
Profile bio
About Jagdeep Singh Rawat
Experience across Enterprises and Startup Businesses in Customer Success, Account Management, Sales & Marketing, Business Development, Program & Project Management, Sales Enablement, Service Delivery, Change Management, Business and Digital Transformation. Experienced in building and managing high-performing teams to deliver on revenue retention and growth successfully.
Listed skills include Leadership, Customer Experience, Solution Selling, Enterprise Support, and 18 others.
5 roles
Jagdeep Singh Rawat work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
o Developed Lark-ByteDance SaaS Business from the ground up as 2nd Lark employee in India along with India Business Head. o Scaled Customer Success practice by designing and implementing processes to drive sustained product adoption, usage, expansion and long-term customer success.o Aligned CSM service strategy with GTM strategy by closely working with India, APAC Sales and Marketing leadership.o Recruited, developed, and mentored an excellent Customer Success and Support team in India.o Built relationships in key Accounts and institutionalised Executive Business Review (EBR) for large and strategic Accounts.
Aug 2019 - Dec 2020
Sr Manager Customer Success & Field Advocacy And Gethelp Lead-India
o Led and Managed specialist Customer Field Advocacy (CFA) and GetHelp service, responsible for managing customer escalations to remove sales, deployment and usage blockers to reduce customer churn and drive product and service adoption. o Drove customer engagement and satisfaction by implementing solutions, process improvements and cultivating a customer-centered culture in the team.o Managed relationships with key Enterprise customers and drove customer engagement to retain revenue.o Identified Customer Experience issues and provided VOC (voice of customer) for Executive reviews. o Drove engagements with key internal stakeholders in Sales, Product & Marketing and Engineering to drive visibility and resolution of systemic issues and escalation trends.
Sep 2012 - May 2019
Service Delivery Manager
o Managed MS Connect, Loyalty Program support for Microsoft partner Network (MPN), Microsoft Certified Professional (MCP) and MSDN subscription support through outsourced Customer Services and Support (CSS) suppliers.o Managed multiple outsourced CSS suppliers across India, the Philippines and China to deliver support services to Loyalty Programs. o Drove customer satisfaction by closely working with CSS stakeholders, suppliers and India subsidiary and global program owners on program and process improvements
Jan 2006 - Aug 2012
Process Developer (Team Manager) & Process Trainer
Apr 2002 - Jan 2006
2 education records
Jagdeep Singh Rawat education
Master Of Business Administration - Mba, Marketing
Bachelor'S Degree
FAQ
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What is Jagdeep Singh Rawat's role at their current company?
Jagdeep Singh Rawat is listed as Sr Director, Customer Success.
Where is Jagdeep Singh Rawat based?
Jagdeep Singh Rawat is based in India.
What companies has Jagdeep Singh Rawat worked for?
Jagdeep Singh Rawat has worked for Workspan, Lark, Microsoft, and Genpact.
How can I contact Jagdeep Singh Rawat?
You can use AeroLeads to view verified contact signals for Jagdeep Singh Rawat, including work email, phone, and LinkedIn data when available.
What schools did Jagdeep Singh Rawat attend?
Jagdeep Singh Rawat holds Master Of Business Administration - Mba, Marketing from Amity University, Gautam Budh Nagar.
What skills is Jagdeep Singh Rawat known for?
Jagdeep Singh Rawat is listed with skills including Leadership, Customer Experience, Solution Selling, Enterprise Support, Team Building, Training And Readiness, Customer And Partner Experience, and Customer Success.
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