Jagdeep Singh Thiara Email & Phone Number

Kanpur, Uttar Pradesh, India

Panipat Area, India

Key Result Areas: Spearheading Last Mile and First Mile Hub. Heading 8 Delivery Hubs, 5 First Mile Hubs at various locations under Panipat Territory. Arranging Weekly Review Meeting (MRM) along with Hub In-Charge and Support Team. Directing subordinates to ensure a seamless delivery process for a delightful customer experience Facilitating and.

Shimla Area, India

As Channel Team LeadSpearheading Delivery Channels & their Delivery Team including Transportation planning for timely delivery to customer.Managing & driving growth of channel partners in Shimla territory having 6 Delivery Stations & 35 StoresLeading a team of 50+ members, 1 direct reportee and others indirect reportees for e-commerce business operations.

Panchkula

• Providing training to existing Station Managers, Team Leaders, Supervisors and other team members of Last Mile Delivery Stations about software usage and processes (OJT and Classroom).
• Working on TNI of last mile team to improve service parameters of the company.
• Maintaining consistency, quality of content and delivery for meeting needs of training program.
• Training & monitoring staff to ensure efficiency in business operations and meeting of individual & group targets.
• Coordinating & conducting small group and individual training sessions based on staff & organizational learning needs.
• Leading learning enhancement classes to improve knowledge & people skills for workplace success and advancement.

Amritsar Area, India

• Providing training to existing ISD//TSM/ASM/Marketing/Activity Team about about new technology used in Huawei Mobile’s and product/process of company. (OJT and Classroom)* Responsible for training delivery for District.
• Providing training about I-Retail company software usage to executives.
• Providing training related to Skill, Behavior and Selling Skills to executives.
• Demonstrating Huawei’s products and its features in shops and retail outlets for increasing product’s visibility and reach.
• Working on TNI of all the showrooms and planning refresher training on the identified gaps.
• Leading, training & monitoring staff to ensure efficiency in business operations and meeting of individual & group targets

Amritsar Area, India

• Providing Training to New hire front desk executives of retail store.
• Providing training to existing executives about new product launch and about new technology like 3G/4G technology training.
• Providing training about company software usage to executives.
• Providing training related to Skill, Behavior and Mail etiquette's to executives.
• Store audits for checking follow-up of process and policy of company by front desk executives.
• Mentoring executives on IDEA product and process including classroom & OJT at distributor’s location, administering 24 Channels / My Idea Outlets of various locations & manpower of more than 60 executives (Front Desk.

• Acted as Single Point of Contact (SPoC) for all the multi-location enterprise customers and rendered best services
• Administered end-to-end Delivery Process within the committed time-frame:o Order confirmationo Tracking of service order for provisioningo Timely delivery of the Serviceso Acceptance of the services by the Customer
• Informed clients about system upgrades and planned events
• Captured wrong complaints generated by agents and ensured the rectification of it within SLA
• Assembled and maintained data of refurbished handsets / walkies and coordinated with warehouse
• Fixed technical complaints pertaining to call processing, handset and data related for all post/pre-paid customers

• Service Ticket management (Complaint Management)Backend for Tata Tele Services Limited (TTSL)Key Result Areas:
• Prioritized & sorted the complaints / requests of customers, gave them solution within the set SLA by keeping the customer in close looping
• Addressed technical complaints of top corporate customers such as Army Account,SSP Account, Priya Sarees
• Analysed the pattern of top five complaints and SLA on weekly basis for achieving the targets

• Service Ticket Management (Complaint Management)Back-end for Tata Tele Services Limited (TTSL)
• Resolved all technical complaints related to call processing, handset and data for all postpaid products (Walky, Mobile)
• Provided resolution to complaints for Haryana, Punjab & Himachal Pradesh
• Ensured that all complaints should be fixed within SLA with customer satisfaction

Bsc It, Bsc It, A

Activities and Societies: Bsc in Information and Technology from Punjab Technical University.Bsc in Information and Technology from Punjab.

Six Sigma Green Belt Certified In 2014, Six Sigma, A

Activities and Societies: Six Sigma Green Belt Certified in 2014 from International Academy of certifications and Training.Six Sigma Green.

Bsc It, Information Technology, A