Jagdish Gupta Email and Phone Number

Move users/groups  across various OUs in AD.Remote software installation using desktop centralAWS Instance stop-start

Incident & Problem Management - • Call Handling• Identification and Logging on ITSM Application • Initial Diagnosis (Level 1 Support)• Categorization & Prioritization • Functional/ Hierarchic Escalation• Track resolution & logical closure Service Provisioning -• Request Logging • Approval Tracking • Request Fulfilment• Coordination / Escalation.

We have handle all IT related issue at L1 level, New desktop installation and configuration.• Actively involved in PC assembling and troubleshooting.• Troubleshooting with different web browsers(IE, Mozilla Firefox, ) • Configure and troubleshoot MS Lync client on user machines. • Providing the telephonic support on web and non-web based Amadeus Products to clients in India.• Maintenance & Support Mail ID’s, Internet accounts and passwords.• Installation of SQL… Show more We have handle all IT related issue at L1 level, New desktop installation and configuration.• Actively involved in PC assembling and troubleshooting.• Troubleshooting with different web browsers(IE, Mozilla Firefox, ) • Configure and troubleshoot MS Lync client on user machines. • Providing the telephonic support on web and non-web based Amadeus Products to clients in India.• Maintenance & Support Mail ID’s, Internet accounts and passwords.• Installation of SQL Server, IIS and FTP sites.• Taking users Backups on network & resolving user’s complaints.• Installation and configuration of network printers.• Configured Wireless Access on the User Laptop• Email setup & Support to users.o M.S Outlook. Show less