 Brainstorming and implementing event plans and concepts. Handling budgeting and invoicing. Liaising and negotiating with vendors. Negotiating sponsorship deals. Handling logistics. Managing branding and communication. Developing event feedback surveys. Handling post-event reports.

 Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Coordinating with concern Department regarding the complaints.  Facilitating prompt and personalized customer service to the clients and responding to customers inquiries using the best practices; Providing sufficient and relevant information to ensure customer satisfaction; Set a clear mission and deploy strategies focused towards that mission Staff Management – Plan workload, production schedules, multiple task management, Monitor & evaluation of the team Maintaining customer database and preparing reports as requested by the Management MIS formulation provided data and experience in preparing weekly, monthly, quarterly Ensuring that all Complaints are met within TAT. Constant evolution for Quality control betterment of the process.

 Handling a team size of 15 Quality Auditors and 8 Verifiers. End to End after sales Backend Process & Recruitment and Training. Floor Management to ensure productivity levels are maintained on a regular basis. Verification & authentication of leads generated by telesales by ensuring that there are no fake or forceful leads. Leads allocation to Advisors keeping in mind the area allocated & the income of the customer. Ensuring that all leads are called upon for after sales feedback. Daily monitoring the productivity of telesales & advisors, responsible for transaction Processing via Cards and audit & verification activity. Creating reports and process controls to increase business and productivity levels, giving feedback to the business team for audit failure.

 Handling Telesales with a team size of approx 25 Telesales.  Involvement in regards to Recruitment and Training.  Ensuring Audits and smooth functioning on a regular basis.  Setting Targets and ensuring achievement of the same on daily, monthly and annual basis by regularly monitoring the productivity.  Setting Spot Incentives for the team. Daily, weekly & Monthly reports for all Telesales wise to review & monitor constant progress & analyze area of concern.