Jagjeet Singh Email and Phone Number
At the Ministry of Social Development, my role as a Customer Service Representative is centered on providing exceptional client support and expertly managing customer relationships. The ability to efficiently establish client needs and promote self-service has become a cornerstone of my professional ethos. My proficiency with CRM systems is instrumental in maintaining accurate client records and ensuring privacy, reflecting my dedication to operational excellence.The skills refined from my prior experience as a Customer Service Representative at Westpac New Zealand, including technical troubleshooting and fraud identification, are now integral to my current position. Our team's commitment to influencing clients towards positive outcomes such as employment or training opportunities underscores our collective goal of empowering individuals through proactive transitional support.
Ministry Of Social Development (Msd)
View- Website:
- msd.govt.nz
- Employees:
- 5135
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Customer Service RepresentativeMinistry Of Social Development (Msd) Nov 2023 - PresentCanterbury, New Zealand• Responding to requests for information and providing comprehensive service to clients.• Processing, updating, and managing client information accurately.• Establishing clients' needs efficiently and maintaining up-to-date knowledge of MSD's products and services.• Providing financial assistance within MSD operational policy and referring clients to specialist services.• Promoting self-service options for clients and influencing them towards employment or training opportunities.• Proactively providing transitional support to clients.• Maintaining complete and up-to-date client records while ensuring client privacy.• Demonstrating sound knowledge of relevant legislation, policies, and procedures.• Exhibiting strong self-management, customer service, and interpersonal skills.
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Taxi DriverSelf Employed Jun 2017 - Jun 2024Christchurch, Canterbury, New Zealand• Communicating with people from diverse cultures and ethnicity.• Delivering clients to appointments, meetings, and airport on time.• Keeping records of the rides, login & logout times, break times. -
Customer Service RepresentativeWestpac New Zealand Jan 2022 - Nov 2022Christchurch, Canterbury, New Zealand• Helping customers with their queries related to any cards (Debit & Credit) in cards contact Centre.• Positively identifying the customers before sharing any information in consideration of privacy act. • Working through different CRM applications during each call.• Identifying card related frauds, and lodge it with financial crime team.• Helping customer setting up internet banking on their PC or phone devices.• Requesting for change of credit card types after carefully reading disclaimers and conditions.• Follow-up up call backs for customer after fixing error or arranging changes etc.• Dealing with request of change in credit limits of credit cards. • Have maintained good grades in Customer feedback and Kpi’s. -
It Support TechnicianT-Link Limited Sep 2015 - May 2017Auckland, New Zealand• Responding to all technical queries within office & from field staff via phone & on-desk• Dealing with all troubleshooting related to PC, internet, eftpos machines, software etc. • Creating step by step guides to help staff with new applications and software• Taking feedback related to applications and hardware issues from all staff and update them in a timely manner• Assembling and Installation of new devices, Pc's, applications in mobiles.
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Support SpecialistVodafone New Zealand Jul 2010 - Oct 2014Auckland, New Zealand• Trouble shooting mobile service issues such as texting, calling, emailing, internet browsing on Mac, Symbian and Android platforms.• Identifying appropriate solutions to problems and giving step by step instructions to resolve the problem.• Following business policies and processes correctly and efficiently • Taking ownership of calls and managing through to resolution
Frequently Asked Questions about Jagjeet Singh
What company does Jagjeet Singh work for?
Jagjeet Singh works for Ministry Of Social Development (Msd)
What is Jagjeet Singh's role at the current company?
Jagjeet Singh's current role is Customer Service Representative at MSD | Providing Comprehensive Client Service.
Who are Jagjeet Singh's colleagues?
Jagjeet Singh's colleagues are Danielle Bate, Hehega Anderson, Nuala O'connor, Nancy Williams, Mary Harrison, Ngtasha Leota, Michelle Gavin.
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