• Supervised, coached and provided guidance and leadership daily to 55 employees. Oversaw staffing, the development of objectives, performance management, including attendance management (SAP).• Trained and staffed new employees in their various duties and instructed them in new methods and procedures. Resolved staff issues, including disciplinary action when required.• Planned, directed and inspected the daily operations of work units to ensure the efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures and instructions.• Regularly checked on the performance and appearance of employees while on their routes to ensure adherence to established routes of travel, official dress regulations and proper methods of delivery. • Promoted and implemented work place safety and health programs (WHMIS & OH&S Act & Regulations). Conducted accident investigations, reported incidences, addressed and resolved health and safety issues in a timely and efficient manner. • Maintained exceptional public relations with customers. Projected professional service standards and ensured customer experience was a priority when investigating and resolving service issues and customer complaints.• Collaborated with Postal Inspectors, Labour Relations & Supervisors to resolve systemic problems.• Performed daily audits of AIM, KMS, CRMs, OSVs (Onstate Verifications), 1508s, IMS Logs, Ad Mail, Event Manager and Crystal Reports.• Consistently exceeded operational & productivity targets, service standards and corporate objectives.