Jagoda Walczyk Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Accountable for the development, testing, and delivery of Humber’s new Real Estate Education Program platform for learners and faculty, and leading the technical team (analysts, developers, quality engineers) from internal departments, off shore vendor, and regulatory body.

Worked with Agile by Design to build and transform 2 Agile labs within Scotiabank. Enabled 2 teams of 40+ persons to embody practices such as Kanban, Story Mapping, Domain Modeling (DDD), and Specification by Example for story writing.

Toronto, Canada Area

Toronto, Canada Area

• Accountable and responsible for:
• Managing end to end delivery of new systems, enhancements, and defect fixes.
• Building and maintaining the relationship with internal business sponsors for intake opportunities, active projects, and proposed initiatives.
• Ensuring PMLC is utilized and adhered to, auditing quarterly and coaching to results. Enhancing and promoting internal processes (CR, Closure, and Intake).
• Mitigating risks to portfolio consisting of fast paced, overlapping initiatives.
• Preparing and presenting status reports and metrics at an executive level.

Toronto, Canada Area

• Accountable and responsible for:
• Leading a team of reporting analysts and operational resources.
• Enforcing vendor accountabilities, communication to business partners, revenue recovery and customer impact mitigation.
• Identifying prospective system enhancements, existing process gaps and areas of opportunity and driving to execution to ensure a positive customer experience.
• Managing billing error investigation and cleanup, assembling cross functional teams of applicable experts, eliciting cooperation from operational teams to treat impacted customers, tracking results and maintaining.
• Communicating impact, root cause, and progress of issues to senior executive team.

Toronto, Canada Area

• Accountable and responsible for:
• Leading a team of Project Managers, Business Analysts, and technical vendor resources.
• Merging the expectations of the business sponsor and the capabilities of the current system while factoring in schedule and budget to achieve a successful deployment of new functionalities and processes.
• Ensuring project deliverable meet business expectations with focus on speed to market, quality of business process & system deliverables and a realization of benefits.
• Budget reconciliation and forecasting for development, testing, and warranty.
• Compiling business cases for deliverables and tracking benefits post-deployment.

Toronto, Canada Area

• Accountable and responsible for:
• Leading and mentoring a team of Business Analysts.
• Heading up a larger Community of Excellence for analysts within Bell.
• Creating standardized templates for BA deliverables (BRD, Scope Matrix, FRD, Test Plan)
• Eliciting, documenting, negotiating, and managing business requirements.
• Managing end to end development strategy, scope, testing, deployment, and warranty.

• Automating previously manual billing processes.
• Optimizing work-around billing applications to integrate seamlessly with billing system.
• Planning and developing stand alone and web based applications using Visual Basic, Access, ASP, VB Script, JavaScript, Oracle and SQL.
• Creating applications to manage and manipulate the Billing System through the mainframe.