Jagoda Walczyk Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Accountable for the development, testing, and delivery of Humber’s new Real Estate Education Program platform for learners and faculty, and leading the technical team (analysts, developers, quality engineers) from internal departments, off shore vendor, and regulatory body.

Worked with Agile by Design to build and transform 2 Agile labs within Scotiabank. Enabled 2 teams of 40+ persons to embody practices such as Kanban, Story Mapping, Domain Modeling (DDD), and Specification by Example for story writing.

Toronto, Canada Area

Toronto, Canada Area

Accountable and responsible for:• Managing end to end delivery of new systems, enhancements, and defect fixes.• Building and maintaining the relationship with internal business sponsors for intake opportunities, active projects, and proposed initiatives.• Ensuring PMLC is utilized and adhered to, auditing quarterly and coaching to results. Enhancing and promoting internal processes (CR, Closure, and Intake).• Mitigating risks to portfolio consisting of fast paced, overlapping initiatives.• Preparing and presenting status reports and metrics at an executive level.• Point of escalation for deployments, project scheduling, and issues.Noteworthy projects included:• Oracle Database Upgrade of legacy manufacturing system.• New printing machine implementation with application build.• Plant closure and structured decommissioning.• 3 year cost savings initiative with aggressive targets.Notable accomplishments:• Leadership / Analysis - During a data centre consolidation project, disaster recovery was highly impacted and left non-functional. Led a team of technical and business experts through full mapping of the system, gap analysis, and solution proposal. Presented to executives and gained consensus on an approach. This contributed directly towards a corporate board commitment to improve redundancy.• Process Improvement / Innovation - Changes in billing files from partners required heavy documentation and protocol that was unwarranted for the risk of a repeatable process. At each change, new resources were assigned, actually increasing errors. Aligned business teams and assembled a small task force. Proposed a process to management and stakeholders. Worked with resource management to have dedicated resources assigned. Result: time to market decreased from 90 days to 14 days, and quality was notably improved.

Toronto, Canada Area

Accountable and responsible for:• Leading a team of reporting analysts and operational resources.• Enforcing vendor accountabilities, communication to business partners, revenue recovery and customer impact mitigation.• Identifying prospective system enhancements, existing process gaps and areas of opportunity and driving to execution to ensure a positive customer experience.• Managing billing error investigation and cleanup, assembling cross functional teams of applicable experts, eliciting cooperation from operational teams to treat impacted customers, tracking results and maintaining momentum. • Communicating impact, root cause, and progress of issues to senior executive team.• Leading local initiatives through the project life cycle, identifying areas of opportunity, building business case, attaining sponsorship and resources, executing project plan and tracking benefits.Noteworthy projects included:• Centralization of billing incidents across 3 product lines and multiple vendors.• Creation of Global Billing Scorecard for operational volumes, productivity metrics, departmental objectives, and success criteria for enhancements.Notable accomplishments:• Analysis / Executive Reporting - Fragmented KPI reporting presented challenges in decision making. Compiled a 12 month KPI report for all aspects of Billing and Collections. Initially a manual process, the report was well received and requests for further data arose, making automation necessary. Elicited help from BI, billing reps, and technology to automate and expand the scorecard, which was included in the Executive Status Deck.• Negotiation / Revenue Recovery - During an analysis of suspense accounts, it was discovered that funds were not being recovered by the vendor agents as per the SLA. Working with the vendor, reviewed all processes and implemented improvements with controls to track progress. Overall recovery ratio significantly increased, most profoundly for accounts severely overdue.

Toronto, Canada Area

Accountable and responsible for:• Leading a team of Project Managers, Business Analysts, and technical vendor resources.• Merging the expectations of the business sponsor and the capabilities of the current system while factoring in schedule and budget to achieve a successful deployment of new functionalities and processes.• Ensuring project deliverable meet business expectations with focus on speed to market, quality of business process & system deliverables and a realization of benefits.• Budget reconciliation and forecasting for development, testing, and warranty.• Compiling business cases for deliverables and tracking benefits post-deployment.• Managing scope, cost, resources, and schedule.• Mitigating risks with a transparent communication strategy for stakeholders.Noteworthy projects included:• Revenue Reporting Dashboard for Sales, Finance, and Call Centre.• Promotion Cycle Time Reduction – mapping process of promotions from offer acceptance to display-on-statement and reducing duration of life cycle.Notable accomplishments:• Leadership / Scope Qualification - Assigned to corporate project with impacts on key ExpressVu systems. Led a cross-disciplinary team of telecom, infrastructure, and call centre primes. Compiled systems and business impacts and negotiated with main project manager to ensure no systems were negatively impacted. Aggressive project timelines and budgetary constraints were met and project deployed successfully.• Process Re-engineering / Cost Reduction - Delays in displaying credits increased volume to the Call Centre. With the vendor’s support, recommended a solution which placed most of the credits on the first bill, virtually eliminating the need for a call. Funding was acquired outside of budget, with executive sponsorship.

Toronto, Canada Area

Accountable and responsible for:• Leading and mentoring a team of Business Analysts.• Heading up a larger Community of Excellence for analysts within Bell.• Creating standardized templates for BA deliverables (BRD, Scope Matrix, FRD, Test Plan)• Eliciting, documenting, negotiating, and managing business requirements.• Managing end to end development strategy, scope, testing, deployment, and warranty.• Providing support to the development team and business teams; acting as a liaison.Noteworthy projects included:• Channel-agnostic business logic layer, housing business rules for technical troubleshooting.• Agent monitoring tool with voice, data, screen recording and storage capabilities.• Web portal front end integrating disjointed legacy systems.• Alignment of four affiliate billing systems to print a single invoice.Notable accomplishments:• Strategy / Risk Mitigation - Joined Call Centre Project team during critical red status of project deployment. Coordinated with project sponsors, systems analysts, vendor development team, and call centre stakeholders to identify, analyze and resolve key issues. Project deployed in green status with zero errors and no negative impact to Call Centre Department.• Issue Resolution / Analysis - Led analysis and resolution of a critical Employee Discount Plan issue. Issue affected employee taxable benefits and alignment with CRA policy. Managed hybrid team of developers, analysts and financial primes to resolve issue within five days of discovery. Impact on employees was negligible.

• Automating previously manual billing processes.• Optimizing work-around billing applications to integrate seamlessly with billing system.• Planning and developing stand alone and web based applications using Visual Basic, Access, ASP, VB Script, JavaScript, Oracle and SQL. • Creating applications to manage and manipulate the Billing System through the mainframe.