John Gomez, Ms, Mba, Csm Email & Phone Number

San Diego, California, US

New York, NY, US

• Collaborated with senior project managers to plan, schedule, and execute projects according to customer needs, timelines and budgets.
• Analyzed and justified weekly project cost projections for all projects assigned assuring budget compliance
• Developed strategic and tactical external customer and internal stakeholder presentations and project reviews.
• Responsible for legacy and new project updates with recommendations to senior project managers and clients.

• Collaborated with outside suppliers and vendors for filed technician resources including technician calls for equipment installation and support calls.
• Responsible for daily and weekly customer reviews including weekly assignment results.
• Created positive working relationship and can-do atmosphere with contracted vendors.
• Reviewed all field technicians’ qualifications for assigned objectives and ensured on time performance and within budget guidelines.

Richmond, British Columbia, CA

• Worked with Vendors to schedule field technician visits for equipment installation and support calls.
• Provided daily and weekly reports detailing installation and support dispatch costs.
• Reduced technician dispatch costs by 24% vs goal of 10% in 12 months.
• Ensured all aspects of vendor contracts were met and maintained.
• Successfully managed 4 installation vendors and scheduling during 200+ site rollout
• Successfully implemented field technician installation test with vendors and through WorkMarket platform, resulting in having more highly skilled technicians installing equipment.

• Work with Vendors to schedule field technician visits for equipment installation and support calls.
• Maintain positive working relationships with contracted vendors.
• Manage costs associated with scheduled field technician visits.
• Ensuring all aspects of vendor contracts are met and maintained.
• Re-wrote Accel Networks section of Master Service Agreement during contract re-negotiation with current vendors.
• Wrote new Master Service Agreement for a new vendor.

Provide first line support to field technicians installing Accel proprietary antenna architecture. Ensuring networking SLA and best practices are met. Troubleshooting connectivity issues.Configuration of modems and proprietary antennas.

New York, NY, US

IBM/Lenovo Fix on Phone Focal* Review agent created cases for accuracy* Following up with customers to ensure they were 'Extremely Satisfied' with the support they received* Providing detailed reports to Management on a weekly basis showing which agents, if any, are having trouble, and in what area

New York, NY, US

Provide the highest quality customer service and technical support to customers* Troubleshooting IBM/Lenovo ThinkPad's and ThinkCentres* Using all available resources, including IBM/Lenovo specific intranet sites, as well as the internet* Typical solutions recommended to customers include: how to download and update hardware specific drivers.

Responsible for grading assigned agents on the quality of their voice and non-voice projects.* Responsible providing agents feedback on their work quality and providing them the tools needed to improve in required areas.* Leading Calibration Conference Calls with assigned client, Dun & Bradstreet.* Providing Quality Assurance Manager daily reports on.

Responsible for creating DUNS* Numbers for potential Federal Government contract recipients and Grant recipients* Updating and Maintaining DUNS* records * Consistently maintain high Quality Assurance scores* Nominated for RYLA MVP for the month of February 2008.

Responsible for enrolling Federal Employees, Retirees, and Annuitants into their requested Healthcare plans* Providing the highest level of quality assurance to all customers* Consistently maintained high Quality Assurance scores

* Responsible for selling on-air/online advertising* Maintain relationships with existing advertisers* Hosting a weekly talk show, adhering to FCC regulations

Washington, DC, US

Served in the U.S. Navy as a Tactical Air Controller

Master Of Science - Ms, Sport And Fitness Administration/Management

Master Of Business Administration - Mba, Project Management

Master Of Education - Msed, Sports Administration

Bachelor Of Science - Bs, Management Studies

High School Diploma, High School/Secondary Diplomas And Certificates