Jorge Gomez Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

London, Canada Metropolitan Area

USA

• Reduced the resolution time by 20%, allowing an increment of 15% in the average number of handled cases compared to the average resolution time.
• Obtained an average monthly achievement of 95% during 6 consecutive months.
• Implemented troubleshooting techniques and provided comprehensive solutions to restore service and functionality on Final Android devices in truck fleets, reducing downtime by 50% and improving overall fleet performance.
• Resolved 90% of assigned technical support tickets without the need to escalate to the Next Level of technical support engineers.
• Translated complex technical issues into digestible language for non-technical users.
• Mastered Salesforce, NetSuite, Slack, and JIRA to document support interactions for future reference; managed and processed support actions and requests, resulting in a 50% reduction in manual data entry and a 20%.

Fusagasuga, Colombia

• Designed an internet access solution 15 km from the urban area where the aqueduct is headquartered with Wireless UBIQUITI MIMO technology.
• Wired the Gigabit ethernet Network for the company's Servers and Workstations with a total of 20+ final points.
• Led the projects of Voice over IP (VoIP) Switchboard Business Phone System and Virtual Private Networks (VPN) for the implementation of Home Office for the 12 administrative staff of the aqueduct.
• Licensed the operating systems, office automation packages and proprietary software used by the company servers and workstations.
• Implemented the company's data security policies, achieving a 30% reduction in support cases required by aqueduct employees.
• Installed the Closed Video Surveillance System with Internet Remote access for 14 zones using DAHUA NVR technology and cameras.

Rancho Cucamonga, California, Estados Unidos

• Completed designs, installation, configuration and maintenance for the software, hardware, and telecommunications services such as personal computers, software applications, printers, telephones, and servers for the.
• Applied security policies using Microsoft Active Directory, Office 365, and ThreatLocker and Identified security issues such as DNS amplification attacks, AP spoofing, native VLAN mismatches, and SSID spoofing &.
• Troubleshooted by connecting remotely to the final user's workstations under Microsoft Windows 8, 10, 11, and Mac.
• Coded batch scripts to automate daily functions and optimize Final User, Networking IT Support, retail, and customer service processes, resulting in a 40% reduction in customer support issues and a 25% increase in.
• Monitored and responded to Help Desk queries and issues related to computer systems, software, and hardware on time.
• Performed daily backups of the company’s Citrix XenServer virtualized servers and code Batch Scripts to automate the process, saving 10+ working hours per week.

Fusagasuga, Cundinamarca

• Completed designs, installation, configuration and maintenance for the software, hardware, and telecommunications services such as personal computers, software applications, printers, telephones, and servers for the.
• Led the projects of Voice over IP (VoIP) Switchboard Business Phone System, Virtual Private Networks (VPN) and Virtual Lans (VLans) for hotel rooms, administrative offices and remote administrators for 50+ users.
• Installed the Closed Video Surveillance System with Internet Remote access for 40 zones using DAHUA NVR technology and cameras.
• Developed and managed the corporate web page (hoteldoradoreal.com) and coded the online reservation platform under WordPress technology, SQL and Apache Internet Server.
• Improve hotel administration processes by 70% and increase guest booking and registration speed by 90% by developing, testing, and implementing VBA-coded management software for the past 3 years.

Fusagasuga

Development and installation of wireless networks (2.4 GHz and 5.4 GHz) for massive use with VOIP using open source software like Asterisk and a combination of a low-cost wireless Access Point (AP) running mesh networking software with an Analog Telephony Adapter (ATA).More information at https://villagetelco.org/deployments/jorge-gomez-colombia/

Tolima, Colombia - Cundinamarca, Colombia

Coordinate with local and departmental authorities the adaptation, installation and delivery of computers and computer rooms donated by the program.Make training with the communities to facilitate and encourage the participation of under-represented groups in the digital economy by investing in initiatives that provide them with the necessary tools, access.

Fusagasuga, Colombia - Bogota, Colombia

Install, remove, maintain, and repair aerial and underground telephone and other telecommunication transmission and distribution lines, cables, and associated hardwareClimb poles or use truck-mounted buckets to string wires and perform maintenanceWork in confined spaces such as trenches, tunnels and crawl spacesInstall and repair cable television lines and.

Software And Information Systems Testing, 3.7. Dean'S Honour Roll Fall 2023

The program is focused on quality assurance and quality control in information technology. This includes mastering the development of.

Training Course, Customer Experience Management

English For Academic Prposes, Ielts Equivalence 7.5

Telecommunications Engineering, Telecommunications Engineering, 4

Cisco Ccnp R&S Route / Switch: Implementing Ip Routing And Switching, Information Technology

The student has successfully achieved student-level credential for completing CCNP R&S SWITCH: Implement, monitor, and maintain switching.

Certificate Of Completion Of Standard English Program Level 9, English Language And Literature/Letters

Ccna Routing And Switching: Connecting Networks Certificate Of Course Completion, Information Technology

Tecnologo En Electronica Y Comunicaciones, Electrical, Electronic And Communications Engineering Technology/Technician