Jagraj Singh Email and Phone Number

● Passionate interest in data engineering and infrastructure; ingestion, storage, and compute in relational, NoSQL, and serverless architectures● Experience with various types of data stores, query engines and frameworks, e.g., MySQL, mongo DB● Experience working with message queues such as Kafka● Experience developing data pipelines and integrations for high volume, velocity, and variety of data● Experience with data warehousing and data modeling best practices● Clearly conveyed thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding● Collaboration and Teamwork worked with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs● Worked with your peers and leaders to build consensus and choose a direction forward● Used an organized and logical approach to find solutions to complex problems. Looked beyond the obvious to understand the root cause of problems

• Responsible for day to day Windows, Linux and Network administration and problem solving.• Continuous improvement of the Agile approach, testing tools, methods and effectiveness and efficiency of testing• Work as part of a team to log and resolve any incidents ensuring that strict service level agreements are met always• Escalate any incidents that cannot be resolved within specified times frames to the relevant operations or engineering groups and work with them as a team until the incident is resolved• Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral• Ensure the upkeep and continuous improvement of the BlackBerry Infrastructure by performing periodic maintenance• Act as the first point of contact for any network related problems between the BlackBerry NOC and the carrier partner's NOC• Act as the second point of contact for any customer related problems which are raised with the BlackBerry care organization and then escalated to the BlackBerry NOC• Actively participate in, and suggest, projects to improve the environment• Troubleshooting and analysis of complex client issues• Strong people skill with demonstrated ability to provide impeccable customer service and resolve issue in a professional manner