• Interact with clients to understand their Travel requirements and preferences.• Provide expert advice and recommendations on Travel destinations, accommodations, transportation,and activities.• Research and book flights, hotels, rental cars, and other Travel services for clients.• Assist clients in obtaining travel documents such as visas and travel insurance.• Coordinate with airlines, hotels, and other service providers to ensure a smooth travel arrangements.• Handle inquiries, complaints, and special requests from clients in a timely and professional manner.• Stay updated on Travel industry trends, regulations, and promotions to offer the best possible service toclients.• Maintain accurate records of bookings, payments, and client interactions.• Follow up with clients before, during, and after their trips to ensure satisfaction and address any issuesthat may arise.• Collaborate with team members to optimise sales and enhance the overall customer experience.

• Greet guests warmly as they enter the restaurant and escort them to their tables.• Serve food and beverages promptly, ensuring guest satisfaction.• Clear tables efficiently and reset them for the next diners.• Assist in running food orders from the kitchen to the dining area.• Collaborate with kitchen staff and fellow servers to maintain smooth service flow.• Maintain cleanliness and organisation in the dining area.• Follow safety and sanitation procedures diligently.

Handling corporate Clients with their Travel requirements. Summarymonthly volumes and give an evaluation. Help agents to achieve the targets. Making International and domestic Reservations of Air Tickets using GDS. Cancellation, reissuance, refunds, and rescheduling of Air tickets. Represent the organization as a one-stop solution to clients’ travel-related needs. Listen and lead the conversation to solve problems & offer travel solutions promptly to all types of customers in all circumstances.

Working for US Internationals in planning tour itineraries,and knowledge of travel routes and destination sites. Assisting travellers with the best available fares/routes worldwide. Answering general queries, issuing tickets, Quoting and exchanging existing tickets manually on Amadeus GDS. Team Handling in the Absence of a Team Leader. Handle escalations, floor support etc.

Job Role: Interface effectively with a diverse customer base, utilise de-escalationtechniques, communicate with patience and understanding, and propose ideal solutions for customer issues. Identify opportunities to improve the customer experience, and deliver training to new hires on service standards. Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction.

Handle customers’ general queries and complaints etc. I also worked as a temp. Trainer and handled a Training batch strength of 25-30 employees for more than 2 Hiring Seasons