Nusrat Jahan Email & Phone Number

New York, United States

Remote

• Addresses customer inquiries and resolves service issues with professionalism.
• Inputs medical billing information with high accuracy.
• Reviews and corrects data discrepancies to ensure data quality.
• Complies with data security and privacy standards.
• Conducts research to fulfill documentation requirements.
• Manages and stores data effectively, ensuring reliable backup procedures.

Remote

• Provide comprehensive administrative support, including correspondence, scheduling, data management, and customer service tasks.
• Ensure accurate data entry from multiple sources into the company database.
• Conduct meticulous review and correction of data discrepancies to uphold data integrity.
• Execute data verification and validation to maintain the accuracy of information.
• Facilitate report generation and maintain systematic storage of completed work.
• Maintain high typing speed of 50 WPM with precision during customer interactions.

Remote

• Oversee photo editing and retouching processes to maintain color integrity and visual cohesiveness for diverse media channels.
• Design motion graphics and animated content that bolsters storytelling within digital marketing campaigns.
• Apply expertise in Adobe Creative Suite, Avid Media Composer, and DaVinci Resolve to execute sophisticated graphic design and video editing assignments.

New York, New York, United States

• Coordinate appointment and meeting schedules to ensure optimal time management and communication.
• Execute administrative tasks, including minute-taking, payment processing, and document preparation.
• Oversee office supply inventory, place orders, and manage record-keeping systems.
• Utilize sales techniques to present and promote products to potential customers.
• Engage with customers, providing positive interactions and effectively addressing inquiries.
• Collaborate with cross-functional teams to resolve customer satisfaction issues.

Cinnaminson, NJ

• Ensured meticulous specimen preparation, upholding rigorous safety standards and protocols.
• Managed inventory and performed quality control to maintain sample integrity.
• Recorded and analyzed data with high accuracy, and maintained precise calibration and sterilization of laboratory instruments.

Queens, NY

• Improved customer service procedures, resulting in a 20% increase in customer satisfaction scores.
• Played a key role in achieving a 17% increase in customer retention by implementing focused customer success initiatives.
• Conducted analysis of customer feedback to guide enhancements in the customer support process, enhancing overall service delivery.

New York, New York, United States

• Delivered detailed product knowledge and service guidance to clients, improving overall customer satisfaction.
• Assessed sales trends and prepared analytical reports to support strategic planning and operational efficiency.
• Addressed and resolved customer concerns with precision and speed, leading to a decrease in client complaints and an increase in engagement.

Brooklyn, New York, United States

• Coordinated travel arrangements and managed office calendar to facilitate efficient scheduling and support.
• Oversaw inventory management and supply procurement while ensuring the functionality of office equipment.
• Delivered administrative assistance by handling document preparation, accurate filing, and support with invoicing processes.

Ozone Park, NY

• Provided tailored instruction in Math and English, facilitating student preparedness for SATs and proficiency in Microsoft Office applications.
• Crafted and administered educational content, evaluated student development, and sustained effective dialogue with parents regarding academic achievement.

Biomedical Informatics

Activities and Societies: Awards: King College Researcher​ National Society of Collegiate Scholars Student of Year

Associate Of Science - As, Biology/Biological Sciences, General

High School Diploma, Biology/Biological Sciences, General