• Execute against strategic initiatives for Omni Channel and eCommerce Last Mile Delivery operations, which include online groceries, small parcels, white glove, store and fulfilment center implementations, package removal, and returns services.• Conduct operational planning and execution through Last Mile Delivery systems, platforms, dashboards, reporting, and dispatching tools.• Develop and implement innovative solutions to meet Omni Channel Last Mile goals and objectives.• Design… Show more • Execute against strategic initiatives for Omni Channel and eCommerce Last Mile Delivery operations, which include online groceries, small parcels, white glove, store and fulfilment center implementations, package removal, and returns services.• Conduct operational planning and execution through Last Mile Delivery systems, platforms, dashboards, reporting, and dispatching tools.• Develop and implement innovative solutions to meet Omni Channel Last Mile goals and objectives.• Design and implement new processes, benchmarking, and best practice initiatives that set the direction for Omni Channel Last Mile optimization.• Collaborate with cross-functional stakeholders to drive continuous improvement projects that lead to scalable processes.• Monitor and report on the business against Omni Channel Last Mile KPIs, including operating cost, delivery performance, safety and compliance, and customer experience.• Support Omni Channel Last Mile and eCommerce financial activities, which include P&L, cost modeling, budget development, expense management, and business case development.• Analyze quantitative and qualitative data to identify areas of opportunity, including cost saving initiatives. Show less

• Supported brand growth plans and new product launches and line extensions as well as aligned on product forecasting and production planning to deliver on commitments.• Maintained and updated systems such as JD Edwards (JDE) and Customer Relationship Management (CRM), to ensure accuracy, consistency, and validation of data.• Developed, improved and implemented standard operating procedures (SOPs) and manuals for new/existing processes resulting in increased education for the… Show more • Supported brand growth plans and new product launches and line extensions as well as aligned on product forecasting and production planning to deliver on commitments.• Maintained and updated systems such as JD Edwards (JDE) and Customer Relationship Management (CRM), to ensure accuracy, consistency, and validation of data.• Developed, improved and implemented standard operating procedures (SOPs) and manuals for new/existing processes resulting in increased education for the customer.• Partnered with land development team with the tendering process of new communities and customers by soliciting bids and performing initial bid reviews to identify any clear discrepancies and following up with trades. • Established effective lines of communication and maintained working relationships with internal and external stakeholders including vendors, contractors, building construction staff and other colleagues.• Supported the full product life cycle by building scalable processes and operations as the venture grows from start-up to scalable enterprise, prepared and presented recommendations to senior management and other stakeholders.• Implemented supply chain optimizations by managing inventory risks, cutting costs, and developing and maintaining profitable relationships with vendors. Show less

• Directed construction projects, managing all aspects including site surveys, construction budgeting, negotiations, and project operations.• Led a team of over 60 vendors simultaneously administering small to large scale projects, ensuring scheduling was efficient and accurate to complete projects before the deadline using the Agile Methodology.• Analyzed Real Estate Market trends in local markets to identify optimal building locations using Power BI and SQL• Implemented effective… Show more • Directed construction projects, managing all aspects including site surveys, construction budgeting, negotiations, and project operations.• Led a team of over 60 vendors simultaneously administering small to large scale projects, ensuring scheduling was efficient and accurate to complete projects before the deadline using the Agile Methodology.• Analyzed Real Estate Market trends in local markets to identify optimal building locations using Power BI and SQL• Implemented effective cost reduction measures that decreased 10% of budgeted construction costs per year.• Designed and created financial models to calculate measurements and forecast costs resulting in the optimization of company resources. • Conducted Real Estate Development Feasibility Analysis, Market Research, Impact Analysis, Land Use Compatibility Analysis.• Used Agile Methodology by promoting a disciplined project management process that encouraged frequent inspection, a leadership philosophy that encourages teamwork and accountability to allow for rapid delivery of high-quality jobs in record times. Show less

• Supported service distribution queues and transaction processing activities such as account set up, non-financial requests and account features on a time sensitive basis• Partner with the Client Services Project Analyst or departmental SME to implement key initiatives affecting the Transfer Agent Processing or TAPS department, based on que resolve rates and employee productivity• Identified and pitched opportunities to provide value added service to our clients.• Assisted with the… Show more • Supported service distribution queues and transaction processing activities such as account set up, non-financial requests and account features on a time sensitive basis• Partner with the Client Services Project Analyst or departmental SME to implement key initiatives affecting the Transfer Agent Processing or TAPS department, based on que resolve rates and employee productivity• Identified and pitched opportunities to provide value added service to our clients.• Assisted with the documentation of current end to end process flows for the various departments. Show less

• Processed financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.• Understood and determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.• Responded and resolved customers' concerns using standard procedures and escalating non-standard activities, as necessary• Achieved assigned goals and business… Show more • Processed financial transactions such as deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.• Understood and determined customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.• Responded and resolved customers' concerns using standard procedures and escalating non-standard activities, as necessary• Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.• Connected personally with customers to advise them appropriately and clearly on banking solutions and processes• Helped build a positive, diverse and equitable work environment assisted the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.• Delivered quality customer experiences and recommended improvements to achieve operational excellence. Show less

• Participated in retail and wholesale asset reviews and enhancement processes and strategies - cutting operational costs by 32%.• Presented visualization of Retail Asset Optimization project results of automated forecasting operations to Board of Directors proposing a solution to decommission legacy systems, standardizing company wide data, transitioning to a cloud vendor and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend… Show more • Participated in retail and wholesale asset reviews and enhancement processes and strategies - cutting operational costs by 32%.• Presented visualization of Retail Asset Optimization project results of automated forecasting operations to Board of Directors proposing a solution to decommission legacy systems, standardizing company wide data, transitioning to a cloud vendor and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.• Developed and maintained KPI Dashboards and supporting materials and reports for capital advisors to contribute to the strategic growth and planning of Suncor Energy's physical networks across Canada.• Prepared Monthly Sales, De-recognition, Competitive Activity Reports for leadership to determine site feasibility• Used SQL, Excel & Power BI to create and update operational reports coming through various pipelines.• Supported the development of project economic reports to facilitate decision making processes by acting as a key point of contact and source of analytical information for internal stakeholders.• Conducted quantitative research related to the project development processes as well as post project evaluations through financial modelling and asset optimization processes improving model predictions by 12%. Show less

• Worked in the Field Marketing Representatives department – sold credit cards to customers.• Required to meet a sales target and deliver to the best of my abilities, by filling in and processing credit card applications.

• Employed in the operations department. In charge of the cash register, processing returns, exchanges, & inventory administering. • Providing excellent customer service and creating a legendary customer experience.

• Administered clerical activities, delegated tasks, in charge of time management, organization, and determined that targets were met and analyzed the yearly budget using Microsoft Excel – index matching.

• Carried out surveys at various technological firms in the city of Doha, to gain insight on their perception of the country’s ICT barriers.