• Directly managing client retention across a portfolio of customers, collectively valued at over $12.5 million. This diverse portfolio includes commodity and proprietary trading firms, energy service providers, financial institutions, government agencies, management consulting and private equity firms.• Lead lifecycle touchpoints, including onboarding, research sessions, training, proactive engagements, usage analysis, and Quarterly Business Reviews (QBRs).• Establish and maintain strong, long-lasting relationships with enterprise clients, including C-suite executives, acting as the single point-person for customers and creating, owning, and driving their overall success plans.• Meticulously project manage programs aimed at helping customers drive adoption, business value, and renew usage.• Collaborate with Sales teams to identify and introduce opportunities for revenue growth, cross-sell, and upsell.• Deliver customer reporting by managing and manipulating data based on client needs and goals.• Produce and streamline decks, videos, and emails to assist customers in onboarding, adopting, and renewing usage at scale.• Collect and share insights that help Product teams identify both scalable and unscalable ways to educate and activate the user base.• Analyze product usage data to provide deeper insights to customer champions and gain a smarter understanding of customer adoption and value opportunities.• Manage relationships with active Wood Mackenzie users, updating internal stakeholders on potential and existing key influencers from the user base.• Coordinate with Customer Support and Product Specialists to handle customer queries, manage user entitlements, and deliver training sessions.

• Directly managed and provided leadership to a global team, ensuring client satisfaction and retention within a portfolio valued at $5.4 million, encompassing 25+ clients, including Fortune 100 companies in automotive, healthcare, and e-commerce verticals.• Led client satisfaction and retention, resulting in 0% Churn from Q2 2020 to Q2 2022.• Spearheaded a transformative project that reduced client onboarding while maintaining efficiency and providing optimal support.• Established and maintained strong, long-lasting relationships with enterprise clients including C-suite executives, acting as the single point-person for customers and creating, owning, and driving their overall success plans.• Meticulously project managed programs aimed at helping customers drive adoption, business value, and renew usage.• Owned the full customer renewal process, including forecasting, negotiating, and proposal creation.• Collaborated with Sales teams to introduce opportunities for revenue growth, cross-sell, and upsell.• Delivered customer reporting by managing and manipulating data based on client needs and goals.• Produced and streamlined decks, videos, and emails to assist customers in onboarding, adopting, and renewing usage at scale.• Collected and shared insights that helped Product teams identify both scalable and unscalable ways to educate and activate the user base.• Analyzed product usage data to provide deeper insights to customer champions and gain a smarter understanding of customer adoption and value opportunities.

• Maintained responsibility for overseeing a diverse portfolio consisting of Fortune 100 corporations, tech companies, and professional sports industry clients.• Utilized current/emerging technologies to oversee the end-to-end client business lifecycle. • Ensured accuracy while performing account invoicing tasks.• Aligned objectives and bridged communications between clients, government agencies, and internal and external resources.• Gained a deep understanding of customer needs and goals in order to provide tailored solutions.• Advised customers on strategies and solutions to maximize results and drive improvement.• Contributed to operational excellence by training and mentoring new team members.• Navigated complex and escalated situations and issues with professionalism and expertise.• Demonstrated a strong ability to execute effective, customer-focused decisions in various environments.

• Provided high-quality support for attorneys servicing one of the firm’s largest multinational clients.• Handled an array of administrative tasks, including client communication, scheduling, case invoicing, and documentation collection, organization, and evaluation.• Complied with established regulations and protocols while preparing, editing, and filing legal documents with a variety of government agencies.

• Created and implemented creative projects and games to a broad spectrum of English.• Organized excursions to many different locations around the Madrid area including the Museo del Prado and the Cercedilla hiking trails.• Spoke with parents in Spanish about the campers' progress.

• Taught a wide variety of levels of English literacy, from A1 to advanced C1 English, to many different ages and professions.• Utilized technology to drive learning with tablets, podcasts, and learning applications. Also created and engaged the students with fun and interactive assignments that progressed their levels of English.• Assisted students with homework, reviewed past exams, and prepared them for the Cambridge English examinations.

• Provided instruction for English literacy and oral language development to elementary students (Age 8-12) varied classes.• Prepared students from various English backgrounds for the Trinity Graded Examinations in Spoken English (GESE) exam as well as the Cambridge English: Key (KET) and Preliminary (PET) exams.• Aided and collaborated with the teachers in multiple facets including lesson planning, instructing, grading of students’ assignments, and classroom management.

• Planned, developed, and instituted lesson plans to establish English language skills to elementary students (Age 4-12). By creating a warm and inviting atmosphere for children to learn, students were taught phonics, language arts, reading, and writing.• Used varied strategies to accommodate the diverse needs of students with different degrees of English.• Monitored individual student performance and provided guidance both for the student and the parent/guardian for highest possible achievement.