Jeff Heider Email & Phone Number

Herndon, Virginia, Us

Palo Alto, Ca, Us

Since joining VMware Carbon Black's Developer Relations team in July 2021, I've played a crucial role in fostering innovation and excellence in API design, both internally and externally.As a Senior Software Engineer/API Developer, my main responsibility is to advocate for meticulous API design practices. This involves ensuring adherence to RESTful standards and contract-first design principles. I engage early in the Software Development Life Cycle (SDLC), reviewing proposed APIs to guarantee syntactical and functional consistency, while also maintaining backward compatibility for updates and introducing innovative designs for new features. Collaborating closely with engineering teams, I work tirelessly to address discrepancies and align API designs with organizational objectives, ensuring they effectively address intended challenges.In addition to championing API design, I'm deeply involved in ensuring comprehensive documentation and rigorous testing of API features, catering to the needs of internal and external stakeholders. I also focus on enhancing our Software Development Kits (SDKs) to streamline integration processes and facilitate ease of use for developers leveraging our APIs.Beyond my core responsibilities, I proactively optimize workflow processes to enable swift response and seamless collaboration between teams. By embracing automation, I initiate efforts to automate documentation generation based on Swagger specifications, enhancing efficiency and accuracy. Furthermore, I conduct extensive research into cutting-edge tools and technologies to identify opportunities for workflow optimization and efficiency gains.In summary, my tenure at VMware Carbon Black has been marked by a relentless pursuit of excellence in API design and development. I am deeply passionate about driving innovation, fostering collaboration, and delivering impactful solutions that empower developers and drive business success.

Greenville, Sc, Us

As the first in house software engineer at LimaOne, I played a pivotal role in laying the groundwork for transitioning development from contractors to an in-house team. Leveraging my extensive experience in software development, I spearheaded the architecting of robust RESTful API designs, application flows, and managed API deployments using MuleSoft/Anypoint.My expertise was instrumental in guiding third-party contractors, ensuring their development aligned with LimaOne's objectives, while also providing crucial development and QA support. I led the integration of OpenID Connect protocols, fortifying our systems' authorization and ensuring the security of our APIs across all environments. Additionally, I created Postman libraries enabling team members to seamlessly test API calls across diverse environments. Moreover, I developed Salesforce code crucial for integration efforts and other LimaOne initiatives.Recognizing the need for efficient development processes, I initiated the creation of version control and application deployment procedures, setting the stage for transitioning all future development in-house. Additionally, I implemented Azure pipelines for continuous integration and delivery, streamlining our development workflow and ensuring seamless deployment practices.My foundational role as LimaOne's software engineer was pivotal. I not only shaped the organization's software development strategy but also laid the groundwork for its future growth and innovation.

Charleston, Sc, Us

I served as a backend Java Developer, as well as seamlessly transitioning between backend development, DB, and front-end roles, adapting to evolving project needs with finesse.I led a pivotal platform security enhancement project, where I orchestrated the design and implementation of robust security measures. This initiative not only fortified our platform against potential threats but also underscored technical acumen.I took it upon myself to address neglected features within our codebase, by writing comprehensive technical documentation and resolving underlying bugs. This proactive approach contributed significantly to the overall improvement of our software.I took advantage of training initiatives focused on the Spring framework to position myself as a valuable resource for upcoming projects.Moreover, I gained valuable expertise in Swagger and RESTful practices while managing API features within Docker environments. These skills streamlined our development processes and bolstered the efficiency and reliability of our systems.

Greenville, South Carolina, Us

During my tenure as an admin and frontend developer for the ServiceNow Platform, I collaborated with a four-member team to implement and upgrade custom modules for internal clients, honing my skills as both an administrator and JavaScript developer. This allowed me to contribute significantly to the enhancement and optimization of the ServiceNow platform.In addition to my technical responsibilities, I actively engaged in improving Software Development Life Cycle (SDLC) processes, providing recommendations to streamline workflows and enhance efficiency across the development lifecycle. Working closely with in-house clients, I played a pivotal role in defining, designing, and delivering enhancements for the ServiceNow platform, ensuring high-quality results that met their needs effectively. Furthermore, I dedicated time to learning the ITIL framework, deepening my understanding of IT service management practices and aligning my skills with industry standards.Despite the challenges posed by third-party contractors prioritizing upselling over deliverables, I played a key role in transitioning to an in-house model, securing funding for additional training to bolster our team's capabilities. Additionally, during a merger, I facilitated alignment of existing workflows and gained buy-in from newly acquired entities to establish a unified and mutually beneficial workflow.While my departure from the role was prompted by a shift towards more administrative tasks within the ServiceNow platform, I successfully advocated for the implementation of a separate development/test instance to prevent code changes from impacting live production instances. This initiative ultimately enhanced customer satisfaction and system reliability, reflecting my ongoing commitment to delivering exceptional results and driving meaningful improvements in service delivery.

Charlotte, Nc, Us

During my tenure at Meridian Technologies, a versatile Consulting/Staffing/Product Development firm dedicated to innovative problem-solving, I played a multifaceted role within both the product development and consulting branches, contributing to a diverse array of projects in various capacities.A significant highlight of my time at Meridian was my instrumental involvement in the development and launch of two commercial products: Meridian Data Solutions and ProfitLens. These experiences provided invaluable insights into the product launch process, allowing me to refine my skills as a Java8 developer and broaden my proficiency in cutting-edge technologies such as the Spring framework and the MEAN Stack.Furthermore, I seized the opportunity to revitalize a stalled DoD project, marking a significant achievement in my career. Additionally, I played a pivotal role in developing ARC, an in-house accounting software, which served as my initiation project into the company. Alongside these major endeavors, I contributed to several smaller supporting projects, showcasing my adaptability and versatility across different domains.My role at Meridian extended beyond development to encompass product implementation and client support. I directly engaged with clients, facilitating updates, installations, and bug reconciliation processes, while also gaining exposure to industry-specific knowledge in banking, insurance, and military sectors.Moreover, I actively participated in deployment and maintenance tasks, ensuring the seamless operation of our applications for clients across various industries. Whether deploying Meridian Data Solutions in a closed environment for an insurance client or administering ProfitLens for a banking client, I demonstrated proficiency in managing server environments, databases, and ETL processes.Throughout my journey at Meridian, I embraced continuous growth, learning, and contribution across diverse projects spanning different industries

Durham, Nc, Us

At SMT, a prominent provider of technological solutions for sporting events, I played a pivotal role in various projects serving esteemed clients like the Olympic Games Committee, NHL, USGA, and PGA Tour.One standout project I led involved developing 18 new golf modules for the Olympic Games report system, in preparation for golf's inclusion as an Olympic event in 2016. This endeavor demanded expertise in XML, Python, C++, OpenOffice API, and proprietary systems. Beyond coding, I managed ongoing client requests, maintained report aesthetics, and provided off-site support during live trial events in China. Moreover, I spearheaded a significant upgrade to the OpenOffice API, establishing a new standard for future reports across multiple products.Following this success, I assumed responsibility for updating, maintaining, and creating report modules for various golf products, including those for the USGA, British Open, the Masters, and the PGA Tour. In several instances, I served as the primary client contact, underscoring my adeptness in handling complex responsibilities.In addition to golf-related projects, I made significant contributions to initiatives such as developing a control interface for a web-based drafting system, an inventory control system for SMT assets, and updates to NHL systems.Throughout these endeavors, I led the development of a new product, cultivating additional business opportunities with the PGA Tour. Collaborating closely with clients, I played an integral role in business development, translating technical concepts into project specifications. My responsibilities extended to coding applications to parse real-time data into network messages and human-readable reports, along with rigorous debugging and unit testing to ensure the delivery of high-quality solutions.

Little Rock, Ar, Us

During my time at Windstream, I served as a network analyst, responsible for provisioning network connections for customer orders, ensuring smooth service delivery. Additionally, I actively pursued learning opportunities, deepening my understanding of DSL operations and gaining hands-on experience with various DSLAMs, switches, and routers, thereby enhancing my technical proficiency.A key aspect of my role involved leading a special group tasked with identifying and addressing issues in provisioning tools and customer records. To streamline operations, I developed Python scripts to automate manual processes, extract data from records, and group tickets with common source issues. This significantly boosted workflow efficiency, reducing a 10000 ticket daily backlog to a much more manageable 600 ticket daily backlog. My expertise in networking, switch administration, and configuration was quickly recognized, leading to my inclusion in the ticket reconciliation team within just two months of joining Windstream.Despite being a contract position lasting eight months, I made substantial contributions to the team's achievements through my technical acumen, problem-solving abilities, and commitment to continuous improvement.

Bachelor Of Science (B.S.), Computer Engineering

Bachelor Of Science (B.S.), Computer Engineering