Jeff Heiden, Pmp Email & Phone Number

(Iron Mountain is an award-winning global environmental solutions provider with 24,000 employees serving 225,000 customers in 60 countries.)• Lead initiatives across multiple sites to digitize large volumes of documents, aligning with digital transformation goals. Streamlined workflows and established effective production targets, increasing output by 100%+ in the first year.• Orchestrate the collection, processing, and secure transfer of paper and electronic forms between organizational and agency sites, ensuring timely and accurate delivery as part of the digitization process, resulting in nearly 100 million images digitized in 2024.• Manage program financials for a $35+ million contract, define key performance metrics, generate monthly invoicing reports, and forecast digitization and spending trends• Create and analyze monthly digitization metrics, provide insights on progress, identify risks, and adjust strategies to ensure project goals are met.• Facilitate communication and coordination between client and internal teams, ensuring seamless execution of milestones and alignment with client expectations.

Columbia, Maryland, United States

(Nteligen designs and develops secure information-sharing platforms that are used to mitigate and eliminate zero-day attacks and to prevent data spillage in both high-security Government communication and corporate enterprise environments.)• Manage full-cycle cybersecurity engineering projects for the US military and intelligence communities, collaborating with cross-functional stakeholders to define scope, objectives, and deliverables for advanced system capabilities.• Delivered mission-critical solutions for the US military and Air Force, leading Agile teams to implement full-motion video intelligence systems, completing projects on time and within 0.09% of budget.• Directed cybersecurity initiatives, assessing compliance with Raise the Bar (RTB) and NIST SP 800-53, and collaborating with stakeholders to remediate gaps.• Advanced NIST SP 800-171 compliance and CMMC readiness by conducting gap assessments, developing SSPs and POAMs, and leading remediation to boost SPRS score by 120+ points.• Managed project portfolios, including budgeting, cross-functional team alignment, performance tracking, and documentation to ensure successful implementation and stakeholder satisfaction.

Annapolis, Md

(The United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry represents approximately 340,000 plumbers, pipefitters, sprinkler fitters, service technicians, and welders in local unions across North America.)• Managed a $6 million web application portfolio in the Microsoft stack, ensuring on-time delivery while leading two Project Managers and the Infrastructure Team Lead.• Led a digital transformation at the United Association, modernizing legacy systems and automating workflows, achieving $5M in annual savings and real-time processing efficiency.• Collaborated with network, legal, executive, and vendor teams to ensure seamless software transitions and successful implementations.• Led critical infrastructure projects, including TFS and Exchange migrations, disaster recovery strategy development, network switch upgrades, and physical-to-virtual server transitions.

Baltimore, Maryland Area

(Sogeti USA is an information technology consulting company specializing in local professional services with 2,300 employees in 22 offices.) • Recruited, led, and mentored consultants at Sogeti, while managing United Association projects, later promoted to IT Portfolio Manager overseeing all development and operational projects.• Led a multi-year initiative to replace legacy applications with web-based solutions, enabling real-time processing for local unions and improving efficiency.• Co-developed and implemented a Portfolio Management process for the United Association, creating project status dashboards to enhance leadership visibility and decision-making.

Owings Mills, Md

(A publicly owned global asset management firm that offers funds, advisory services, account management, and retirement plans and services for individuals, institutions, and financial intermediaries.)• Directed multi-phase retail website enhancements to improve user experience, followed by managing production support for a 400-application portfolio across diverse technologies. (Contractor Business Analyst from April 2000 – February 2001 before full-time transition).• Led a team of seven direct reports using ITIL best practices, streamlined business operations, and managed a $1.5 million annual budget.• Drove incident resolution and system improvements by prioritizing issues, collaborating with cross-functional teams, and optimizing performance• Managed end-to-end SDLC for retail projects, leading direct reports and matrixed teams with Agile and Waterfall methodologies, driving process improvements such as banking integration for mutual fund accounts.

Hired as a systems integration analyst to gather and document customer requirements, create test scenarios, and support testing for the Price Retirement Income Manager project. This innovative tool suite integrated five new systems to model shareholders’ investment portfolios from asset accumulation to distribution, utilizing over 500 Monte Carlo simulations.

Birmingham, Alabama Area

Master Of Science, Information And Telecommunication Systems, 3.96/4.0

Activities and Societies: Alpha Iota Mu International IS Honors Society

Bachelor'S Degree, Industrial Distribution

Bachelor'S Degree, Marketing