• Lead a team of 46 members to monitor Nationwide Telecom Transmission Network (NTTN) alarms (built on almost 50,000 KM long optical fiber with DWDM & IP TX equipment) 24x7 to support a large customer base including Telco, ISP, Cable TV, ICX, IGW, IIG, Govt. organizations, etc.• Supervise day to day operational issues, follow-up and lead to resolve within SLA/MTTR to achieve contractual KPIs.• Conduct strategic analysis, select and implement strategy for NOC.• Lead the escalation process for resolving network and systems events affecting customers.• Take ownership of major incidents in the network.• Coordinate with operational stakeholders for resolving priority issues.• Maintain and ensure effective communications and feedback with client at different levels.• Enforce Planned Activity process throughout organization to ensure smooth network changes.• Work for process development/optimization to cope up with evolving industry best practices.• Motivate employees, ensure enough challenges and achieve organizational goals.

• Responsible for Airtel Tchad network Managed Service, Planning, Roll Out and O&M management, including communication with customer.• O&M team building and daily management, establishing O&M process, regulations and OSS/IT continuous optimization.• Network quality and SLA management.• Network O&M that includes NOC, Field Operation, Network Performance Management, Spare Parts and Operation Support.• Improve network KPI & KQI by ensuring network optimization.• Participate in the network O&M quality reporting meeting and provide guidance, make decisions on key issues and key points.• Ensure service delivery as per contract. Handle any contractual issues that may arise.• Take cost saving initiatives, budgeting for better business managements in terms of resource and projects.

• Lead a team of 49 NOC Engineers to support Mobile Communication Company of Iran (MCCI) Tehran region operation Managed Service.• Conduct strategic analysis, select and implement strategy for NOC.• Lead the escalation process for resolving network and systems events affecting customers.• Take ownership of major incidents in the network.• Ensure that all levels of network maintenance and support are utilized correctly and in a timely manner in line with contractually agreed service levels.• Manage the implementation/development of relevant O&M processes.• Ensure that the change management process is enforced in its full form and force.• Utilize and optimize resources and increase functional productivity & efficiency. • End to End fault management and ensure network and service availability.• Develop team competence and achieve higher level of operational efficiency.

• Lead a team of 49 NOC Engineers to support Mobile Communication Company of Iran (MCCI) Tehran region operation Managed Service.• Conduct strategic analysis, select and implement strategy for NOC.• Lead the escalation process for resolving network and systems events affecting customers.• Take ownership of major incidents in the network.• Ensure that all levels of network maintenance and support are utilized correctly and in a timely manner in line with contractually agreed service levels.• Manage the implementation/development of relevant O&M processes.• Ensure that the change management process is enforced in its full form and force.• Utilize and optimize resources and increase functional productivity & efficiency. • End to End fault management and ensure network and service availability.• Develop team competence and achieve higher level of operational efficiency.

• Identify, address and control revenue leakage & fraud related to technology infrastructure in order to improve profitability and business continuity.• Analyze deviations triggered by each control, find root cause, and act for correction and prevention.• Correlation of network outage with revenue loss.• Provide line function support on charging issues.• Design, develop and deploy controls on all risk areas of revenue streams.• Perform pre and post live charging verification for products and campaigns to prevent revenue leakage, overcharging and undercharging.

• Work under a project to swap 2300 Robi Axiata Ltd. BTS by NSN Flexi BTS, integrate 32 Flexi BSC including 12 Combi BSC.• Responsible for Installation, Commissioning, Integration including MVI activities, Acceptance testing/Validation of Flexi BSC/TCSM (RG 10/S14).• Implementation, verification and test of new software releases and patches for the Flexi BSC platform.• Creation and integration of site using Net Act 5.2 and RAS tool. Part of BTS swapping team from BSC end.• Supporting Network Operations team as required for implementation, optimization, problem resolution, and other related activities to the radio access network.

• Second line fault handling responsibility of Ericsson MSC-S, MGW, etc.• Ensure Core Node surveillance & Fault handling, health check, etc.• Reduction of MTTR, Improve Core node availability & performance.• Core network integration.• Maintain Core network performance KPI as per SLA.

• Work as Additional Team Leader of Core Network Operation Team of NOC, ensured its functional & business KPIs.• Ensure Core Node surveillance & Fault handling.• Achieve fault handling SLA's & help to achieve customer complaint KPIs.• Reduction of MTTR, improve Core node availability & performance.• Generation of daily/weekly/monthly reports related to Core network.

• Work as Front Office Engineer/Shift Leader of NM/NOC.• Ensure 24X7 monitoring, fault correlation, 1st level troubleshooting and fault escalation maintaining MTTE of fairly large GMS network. • Ensure Trouble Ticket and management notification for faults (escalation matrix).• Follow up the fault handling, change management process.• Prepare and analyze reports and raising flags for network operation performance deterioration cases.