Jenna Hooks Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Durham, North Carolina

Austin, Texas

Embed within Individual Assistance, Human Resources and Equal Rights Office to support the Continuous Improvement Program (CIP) mission of identifying unresolved problems or issues for the FEMA Headquarters for Hurricane Harvey. Analyst coding, sorting, completing and computing qualitative data to analyze trends in support of Hurricane Harvey After-Action Reports and Agency continuous improvement efforts. Conduct targeted interviews with disaster employees including State and FEMA personnel, contractors, and representatives from Other Federal Agencies to capture challenges and successes relating to response and recovery processes, procedures and written guidance .

Austin, Texas

Assigned to the Continuous Improvement Program (CIP) as a Planning Specialist embedded at the Joint Field Office (JFO) to support CIP’s mission to identify unresolved problems or issues for the FEMA Headquarters for Hurricane Harvey.Embed in Integrated Recovery Coordination (IRC) program to support CIP team goals, synthesized meeting notes, created IRC survey for regional meetings to evaluate meeting components and objectives. Conducted research and special studies to identify problems affecting administration of programs. Utilized participatory processes and micro-teams to produce observations for monthly Rolling Observation Reports, disseminating best practices, strengths, and areas for improvement.

Baltimore, Maryland Area

Performed team-based national service and disaster preparedness, response, and recovery efforts to support FEMA’s mission. Adapted to rapid change in reassignment or relocation with little to no notice. Responsible for responding to disasters within as little as 12 hours.Assisted with the compilation of information for financial accountability reports and retained proper documentation for spending of federal allocated funds exceeding $50,000.As Assistant Team Leader, ensured team members completed assigned tasks and assisted with administrative paperwork to comply with leadership requests.Supported Team Leader in managing team, weekly progress report updates, and highlighting team efforts.Coordinated volunteer opportunities to support communities affected by Federally Declared Disasters for the AmeriCorps program.Adapted quickly in response to policies, procedures and guidelines set forth by both the Corporation of National and Community Service and FEMA.

San Juan, Puerto Rico

Collaborated with FEMA sponsors to configure daily schedule and work load for members that encompassed required tasks for both federal agencies. Gathered and organized raw survivor information and needs to establish trends with survivor needs to National Emergency Management personnel.Acquired knowledge of emergency management response and recovery programs, specifically Disaster Survivor Assistance.Focused on survivor-centric outcomes by utilizing technological tools to conducted DSA’s Assess Inform Report (AIR) mission and facilitate the registration intake for disaster survivors.

Texas

Acquired knowledge of emergency management response and recovery programs, specifically Disaster Survivor Assistance.Independently prepared and submitted weekly reports highlighting project progress and accomplishments. Collaborated with FEMA Task Force Leads to configure daily schedule and work load for members that encompassed required tasks for both federal agencies. Supported Task Force Leads with the organization of systematic canvassing of affected areas. Assisted in the FEMA Qualification System Training for a new FEMA Corps Class. Provided additional information and firsthand experience working with FEMA on disasters as well as steady stateFocused on survivor-centric outcomes by utilizing technological tools to conducted DSA’s Assess Inform Report (AIR) mission and facilitate the registration intake for disaster survivors.

Education record

Business Administration: Project Management

History And Secondary Education