Felix Jahn Email & Phone Number

Bavaria, Germany

Zug, Zug, Ch

JC New Retail AG is the management holding and strategy driver of the Peek & Cloppenburg Group (Düsseldorf)

Düsseldorf, De

- Leading Omnichannel, CRM and eCommerce business units across all regions (West, Central & Eastern Europe) with 10-digit P&L ownership- Founded and building new Omnichannel organization, unifying teams across multiple areas to drive innovation and profitability into stationary retail, webshops, and mobile apps- Managing teams in CRM, eCommerce, Omnichannel, Digital Marketing, Retail Media, Data & Content, Business Analysis, Business Development, Product & Web Development, Operations and Photography- Optimizing retail and eCommerce trading, marketing and operations to prioritize profitability, streamlining processes to facilitate growth while improving margins- Rebuilding CRM and Loyalty programs entirely, overhauling programs, communication tactics and establishing a new technical foundation to enhance customer engagement and create a seamless customer experience across all channels- Building up Retail Media across all physical & digital channels and formats, integrating advertising solutions to enhance partner visibility and generate new revenue streams

- Initiated Global Sports Group, the organization behind Gorilla Sports, MAXXUS, TRYM, Movit, etc.- Refocused and sharpened group priorities, aligning efforts towards enhancing cash, working capital and inventory management, pricing, profitability and data-driven decision-making, leading to significantly more streamlined and fact-based business- Managed businesses across 5 continents, selling 4500 products in more than 30 regions- Led the consolidation and merger of entities and locations, effectively reducing the number of entities from 26 to 14 and locations from 18 to 10, resulting in significant operational efficiency gains and cost savings- Increased margins in double digits, via strategic cost reduction initiatives, including 25% decrease in personnel, 40% reduction in rental costs, millions of savings in admin, overhead, IT, and marketing expenses- Successfully reduced inventories and net working capital by 40%, while simultaneously increasing availability of A products to above 97%, by entirely revamping stock efficiency, order management and procurement processes- Established and facilitated the group's collaboration and communication entirely, turning regions and entities into teams and partners, scaling strengths across the globe, resulting in a significantly increased effects of scale and efficiency, while reducing redundancies- Implemented advanced business analytics to drive performance improvements and strategic and tactical decision-making

Groß-Gerau, Hessen, De

Rottendorf, Würzburg Area, De

- Transformed and led the entire digital business of s.Oliver, Comma and Liebeskind Berlin (full P&L ownership)- Achieved turnaround with 9-digit GMV uplift, increasing EBIT despite restructuring of entire Digital business- Managed 10 Heads / 23 teams of global specialists in Performance & Digital Marketing, CRM, Marketplaces, Data & Content, Analysis, Business Development, Product & Web Dev, Omnichannel, eCom Wholesale, Customer Service and Photography - Drove multiple webshops and shopping apps, in parallel to Marketplaces, developing Zalando, AboutYou, Otto, Amazon, etc. and expanding all channels across Europe, delivering triple-digit growth rates- Managed international expansion into 13 countries in Benelux, Nordics and Eastern Europe, by ramping up international teams of digital natives across Europe- Founded and led new business unit s.O Digital, consisting of eCommerce, Omnichannel Services and Business Development, transforming s.Oliver into a data-driven, consumer-focused organization

New York , Us

- Managed and stabilized ESPRIT eCommerce business across 28 countries (full P&L ownership)- Successfully navigated through challenging insolvency proceedings, ensuring operational stability, maintaining strong relationships with suppliers/creditors, while optimizing cost-efficiency across all areas, which led to substantial savings- Led teams of international specialists in Digital Marketing, Website Content, Visual Merchandising, Marketplace Management, Business Analysis & Development, Design & Photography Studio- Reinforced team spirit and processes, leading to significant growth in Performance Marketing, CRM and Marketplaces - Achieved highest traffic growth in lockdown Q1/2020 of all fashion online shops in Germany (Source: SEMrush)- Restructured and streamlined entire team and responsibility structure within eCom and larger organization- Implemented a holistic P&L controlling process that led to substantial cost savings and transparency increases

Herzogenaurach, De

- Established, expanded and grew PUMA eCommerce in 27 countries (full P&L ownership)- Achieved to increase net sales by x3, EBIT by x4 in less than 3 years, sustainably restructured and grew the business while decreasing OPEX and PEX ratio- Managed teams of international specialists in Marketing, Website Content, Marketplace Management, Operations, IT/Data, Business Development / Analytics and Social Media- Driving PUMA.com and Marketplace Development, Platform Integration and Expansion across Europe, developing multiple accounts (e.g. Zalando, Amazon, Otto, AboutYou, etc.) into hybrid channels- Developed omni-channel opportunities (Connected Retail / OrderInStore, Product Personalization, etc.) and rolled out numerous initiatives in close collaboration with PUMA Retail and Wholesale- Established and managed Global Omnichannel / Social Media Customer Service (Facebook, Twitter, Instagram, info@puma.com, Amazon community, etc.) to ensure superior Consumer Experience across all channels

Herzogenaurach, De

- Responsible for commercial Tech Stack and Infrastructure, Business Development, Project Management, Marketplace Integration, Payments, Risk & Fraud, Fulfillment, Returns and Customer Service in 23 countries- Rebuilt entire Checkout & Conversion flow, Fulfillment, Return and CS Processes to global best-practice templates- Marketplace Integration and International Development (eBay, Zalando, Otto Group, etc.)- Drove Market Expansion and Cross Border Business to EEMEA and Asia- Payment Portfolio Development, Risk Management and Fraud Monitoring- Management of 3PL partners, Warehouse Development and optimization of Fulfillment Processes to ensure efficient Logistics Processes and the Market Expansion- Initiated and set up Global Comms Center covering Facebook, Instagram, Twitter, LinkedIn, info@puma with one voice

Herzogenaurach, Bavaria, De

- Responsible for adidas and Reebok Operations, Fulfillment, Analysis and Forecasting, managing 3rd Party Providers- Directly involved in golive of adidas CDC, coordinating key stakeholders, overseeing transition of 3PL and Ops- Management of 3rd Party logistics providers for warehousing and inventory management- Extensive data analysis of customer sales and returns, developing forecasts and studies across brands and regions- Researching customer order and return behavior, developing Outbound and Return Forecast systems- Identifying performance issues and initiating solutions in alignment with markets and department

Herzogenaurach, Bavaria, De

- Simultaneous work in 2 business units: Center of Excellence SCM & Global IT, liaising between Business and IT functions- Developed forecasting model based on MLR, delivering significant accuracy uplifts, far exceeding prior results- Compiled a new method of correlation data analysis, clustering and recombining existing SAP AFS / Business Intelligence data for optimized results

Cologne, North Rhine-Westphalia, De

- Developed and optimized a web based, database-driven internet platform based on Symfony (PHP) and MySQL / Doctrine for crediting international course achievements of students.- Administrated multiple network systems and clients (Windows Clients and Windows Domain Server, SQL Server, VMWare Server).- Maintained and administrated websites, scripts and databases.- Designing and composition of various presentations and content for academic purposes with Adobe Photoshop, InDesign, Microsoft Visio and Powerpoint.

Köln, De

- Responsibility for development, planning and implementation of a new database project in 2011 and the according internet-platform with interfaces to existing systems.- Management / administration of multiple database systems based on different platforms like SQL, IBM Lotus Notes, Microsoft Sharepoint and Access.- IT-Support for various applications including Microsoft Excel, Access and simulation systems.- Planning and designing of 3D graphics, maps and presentations with Adobe Photoshop, Adobe InDesign, Microsoft Powerpoint, Inkscape and Blender.

- 10+ years of professional knowledge as a freelancing system IT consultant for small businesses and end customers. - Know-how in B2B and B2C Customer Service and Support.- Retail experience in Sales and Customer Service.- IT-Support for Microsoft Excel, Access, Microsoft Server- and Client-Platforms & proprietary systems.

- Responsible for planning, installation and maintenance of the entire IT infrastructure including servers for data storage, CRM, communication and multiple client platforms. - Development and administration of a new IT-based invoicing system.- General IT-Support for CRM, SQL, Excel, Access etc.- Designing of presentations, visual content and photo retouching with Adobe Photoshop, Adobe Premiere and Microsoft Powerpoint.

Certified General Manager, Strategy & Innovation, Finance & Performance, Marketing & Change Management

Management Science / Supply Chain Management / Business Informatics