Jahniya Sears Email & Phone Number

Responsible for meeting or exceeding all goals and key performance indicators (KPIs).Utilize Lovesac’s proprietary selling process, providing each customer with outstanding service, and demonstrating all products. Offer additional financing options to the customer including but not limited to Lovesac credit card and secondary financing programs.Consistently educate clients of current promotional offerings and products.Partner with store management to ensure that all customer service issues are resolved, and enhance all aspects of customer service, including order management.Participate in ensuring that store standards are maintained in accordance with company operating policies and procedures.Maintain inventory integrity through accurate processing of all POS transactions (i.e., sales, returns and exchanges) providing accurate information to clients.Maintain a calm demeanor and manage issues professionally and respectfully in accordance with company standards.Perform any other duties as requested by management.

Waldorf, Maryland, United States

Greeted patients at front desk and engaged in pleasant conversations while managing check-in process. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Assisted clients with understanding the tax preparation process and the services H&R Block offers.Ensured client confidentiality and handled sensitive information with discretion.Cold called 50+ potential clients to set tax appointments. Managed the scheduling and coordination of appointments. Maintained cleanliness of the lobby and front office area. Supported tax professionals with administrative tasks as needed.

Waldorf, Maryland, United States

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers and embodying the customer experience principles and philosophy that HomeGoods has established for each store. Accurately process and prepare merchandise for the sales floor following company operating procedures and standards.Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.

Waldorf, Maryland, United States

Responsible for leadership tasks as delegated by the Store Manager including scheduling, completing deposits, and counting tills. Implemented store customer experience standards while incorporating asset protection and safety messages into daily operations. Met payroll and target goals by ensuring appropriate sales floor coverage meets customer demands while maintaining a selling focus. Set the direction for selling expectations, performance, results, and accountability with all associates before starting shifts. Build a highly satisfied and loyal customer base through engagement and capturing customers’ phone and e-mail information for memberships. Train, coach, reward and motivate associates to improve selling and the customer experience. Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities. Incorporating asset protection and safety protocols into daily operations.

Waldorf, Maryland, United States

Responsible for managing the Magnolia Home Theater- Sony pad. Provided excellent customer experience, achieving a 98% positive feedback rating from clients in post-purchase surveys. Implemented product knowledge, sales strategies, product placement, and customer service skills to drive substantial sales increases in credit card applications and Total Tech support. Performed cross-sells and upsells based on clients’ interests and tastes to drive additional store revenue in other departments. Collaborated with team members and management to ensure day-to-day tasks were completed in a timely manner. Supported various projects through the lifecycle of customers’ buying experiences.

Waldorf, Maryland, United States

Assisted 30+ customers in building great wardrobes by providing helpful service and advice on a consistent basis. Knowledgeable of all store offerings, promotions, and sales. Assisted with organization and maintaining the sales floor for maximum shopping experience.

Waldorf, Maryland, United States

Greeted customers, handled check-out transactions and store returns. Maintained operational efficiency to ensure proper money-handling practices. Initiated and assisted in store recovery as needed throughout the day.

Bachelor Of Science - Bs, Cybersecurity Technology

Associate Of Arts And Sciences - Aa

High School Diploma