Jason Holmberg Email & Phone Number

San Francisco, California, Us

Member of the Enterprise Service Delivery team focused on optimizing the Customer Operations group through use of Automation, AI, and process improvement. Role Highlights:-Realigned business stakeholders from focusing on solutions, to understanding the problem they are focused on, and the outcome they wish to achieve-Implemented Email Automation to automatically process incoming email requests using an Email Bot with AI-Leading a team in defining a new Care Coordination initiative that will enable Advocates to provide next level service to member patients, guiding them in their treatment paths

Austin, Texas, Us

Responsible for Platform and Interpreter Experience for Convo's Video Relay Service platform where Virtual Interpreters enable conversations between the deaf community and the hearing. Role Highlights:-Led the design, development, and release of Virtual Teaming enabling Virtual Interpreters to work from home during the pandemic.-Recognized an increasing problem in the Abandonment rate of inbound calls, and initiated an experiment to improve numbers by changing the ringing tone for those users. After the change, measured the change which resulted in an increase in over 500 billable minutes a month.-Began project to move from on premise architecture to cloud based. This included modernization efforts to allow for increased agility across the organization and products.

Langley, Berkshire, Gb

Responsible for defining the product vision, features, and road map required for a flexible, cost effective distribution platform that connects Car Rental companies to their customers. Our mobile first platform offers car rental services to customers like Expedia, Priceline, Concur, and American Express Travel, and it enables them to search and reserve car rentals using API services. In my role, I am leading our Car teams in developing a mobile first travel commerce platform that standardizes the delivery of content from disparate car vendors.

Palo Alto, Ca, Us

Product Management responsibility for several cloud automation and management software products in a $350M product group. Drove strategy for Service Catalog solution, introduced new product to support Infrastructure as a Service (IaaS), integrated acquisition, release of major and minor product versions, and enabled internal groups for releases.

Milpitas, Ca, Us

Product Management responsibility for entire HEAT Service Management product line. Introduced several new supporting products, including Service Catalog, Knowledge Management, and IP Voice integration. As the product manager, HEAT Service Management maintained a 93% maintenance renewal rate and increased annual revenue from $30M to $60M.

Arlington, Virginia, Us

Bs, Information Systems

Education record