Assist in the implementation of the annual campaign work plan and successfully launch workplace campaigns. • Establish short and long term goals for assigned Divisions of the campaign. • Analyze data and set strategies for/with key leadership.• Implement Best Practices from around the country.• Build and maintain relationships with key volunteers and companies.• Accurately forecast, monitor and prepare progress reports on all campaign activities.• Manage and help train Loaned Executives for effective campaign leadership.• Fully understand the Community Investment program and strategies.

Provide leadership in matching volunteer resources to those in need of assistance.Model the creation of collaborative opportunities and partnerships with existing programs within the county. Leverage dollars to make a focused significant impact on our community. Align and impact the desired outcomes of MCUW's priority areas. Provide information and follow up support to public and local organizations and community residents regarding human resource services available in Montgomery County. Maintain documentation of identified progress indicators for tracking and measurement purposes. Assist with media related activities, including but not limited to publicity, news releases and volunteer recognition.Represent MCUW in assigned community venues, such as: community meetings, non-profit agency and community boards, committees, fairs, and speaking opportunities.

• Successfully managed a staff of up to15, which included 12 Project Coordinators, Department Supervisor, Training Coordinator, and Operations Coordinator.• Responsible for planning the work force and collection of 28 to 30 different Client Programs which involved 15 to 30 thousand surveys on a monthly basis.• Compiled detailed status reports on a daily, weekly, monthly and quarterly basis for all Client programs.• Assist all staff with prioritizing needs to ensure that Contractual obligations to all clients were met while maintaining the department momentum.• Assisted in the development of and implementation of Web training for contractors.• Designed and implemented various tools to improve department efficiencies.• Instrumental in improving client relations through suggestion, development, and implementation of all procedures.• Collaborated with VP of Operations to create strategic plans to enhance collection efficiencies and partnered with Quality Assurance personnel to guard against reporting errors. • Proven track record of accurately completing research, reporting, and information management.

Investigated and resolved customer concerns in collaboration with respective agency and other departments.Selected to act as ambassador for various workshops and conventions.Demonstrated capacity to provide comprehensive support to Client Services Manager.Liaison for Owner Operators and Managers of third largest client.Maintained historical log of all client inquires and communications.Responsible for recruiting and monitoring all IC's to conduct a multitude of jobs with strict deadlines.Managed all client specific criteria within all project scopes.Provided training to all contractors to ensure the quality of reports.