Heading the Service & Project Delivery Team.Monitor the HPE care pack and warranty support cases and ensure that the services are delivered within the committed Service Level Agreements.Ensure that the HPE KPIs are met in order to maximize the incentives offered.Monitor the help desk system to make sure that the support calls are attended, resolved and closed meeting the Service Level Agreements for the local support contracts.Interact with the outsourced resources and their customers to make sure that the outsourced services are delivered in line with the contractual agreements.Conduct monthly review meeting with HPE to check the KPIs and evaluate performance and take necessary actions whenever required.Plan for the training for engineers, take quotes, issue POs as and when required.Plan for maintaining the vendor partnership and make sure that required certifications are assigned and completed by engineers.Undertake project management activities including planning, scheduling, manage resources, time & effort estimation and develop risk mitigation plans.Ensure proper documented communication to customer throughout the project life cycle.Monitor the progress of the project on a continuous basis and take corrective actions when variances are identified.Involve in the early stages of project right from meeting customer, building solution, prepare technical proposal and project schedule to make sure that solution is complete.Co-ordinate and support Store-in-charge for customs clearance issues and delivery to customer.Make sure that the project is closed properly by completing all the work, review and submit documentation, ensure to conduct orientation and handover to customer operations team.

Heading the Project Delivery Team.Undertake project management activities including planning, scheduling, manage resources, time & effort estimation and develop risk mitigation plans.Negotiate SLAs with client and ensure compliance with the same with regard to project progress and completion within specified parameters and delivery within schedule.Ensure proper documented communication to customer throughout the project life cycle.Monitor the progress of the project on a continuous basis and take corrective actions when variances are identified.Involve in the early stages of project right from meeting customer, building solution, prepare techincal proposal and project schedule to make sure that solution is complete.Develop medium to high end networking and security solutions based on HP, Cisco and other vendor’s products.Take interactive conference calls with the client, business development team and operations to refine the proposal and submit the final technical proposal including responses to RFP’s.Deliver technical & product presentations & conduct product trials to prospective clients.

Achievements:Implemented proper, secure IT Infrastructure for 100+ users from merely 20+ PCs working in a stand-alone and few shared folder environment spread over two locations.Implemented solutions to increase staff productivity and to help ease business processesImplemented corporate e-mail system accessible from anywhere anytime.Key Responsibilities:Develop and manage IT budgets.Monitor and manage all IT operations to provide healthy and secure IT infrastructure.Resolves or escalates issues in a timely fashion.Administer Head Office and Site Office servers & oversee administration of LAN & WAN.Build and manage vendor relationships and administer IT procurements.Procure and integrate technologies that help reduce cost of doing business.Track license usage and procure when required to ensure software license compliance.Active participant in the development of IT manual by providing inputs, reviewing draft and suggest amendments and implement the policies and procedures in the IT manual.

Achievements:Successfully delivered 5 IT infrastructure Turnkey projects to major clients.Lead member in establishing networking business unit in the company.Won several networking & security deals for the company.Successful in positioning Zayani Computer Systems’ as a preferred vendor for networking and security solutions on the Island.Key Responsibilities:Undertake project management activities including planning, scheduling, manage resources, time & effort estimation and develop risk mitigation plans.Negotiate SLAs with client and ensure compliance with the same with regard to project progress and completion within specified parameters and delivery within schedule.Ensure proper documented communication to customer throughout the project life cycle.Monitor the progress of the project on a continuous basis and take corrective actions when variances are identified.Develop medium to high end networking and security solutions based on Cisco, CheckPoint and other vendor’s products.Develop telecom solutions based on Zhone DSLAM products and Cisco routing and switching products to telecom clients.Take interactive conference calls with the client, business development team and operations to refine the proposal and submit the final technical proposal including responses to RFP’s.Deliver technical & product presentations & conduct product trials to prospective clients.

Achievements:Worked as Technical team leader and project Manager for the first VoIP calling card service in Bahrain which was implemented in partnership with MediaRing, one of the leading VoIP service providers. This service had generated good profit to the company.Designed & implemented several Network(LAN/WAN), Security & ISP solutions based on Cisco routers, switches, firewalls, access points & Check Point/Nokia firewalls.Key Responsibilities:Team leader for assigned major projects and manage those projects.Administer Check Point firewall on Nokia IP 130 and Exchange 2000 mail server hosting POP3 e-mail accounts for 200 users.Provide 2nd level support for Windows 2000 Active Directory Network having 2 DCs, 2 web servers, 1 Norton Antivirus server, SQL server and 2 servers for Kiosk applications.Support Internet Web Hosting Platform (IWHP), inet.com.bh & Batelco.com.bh hosting platforms.Administer DNS servers, websites, ftp sites and e-mail server for over 70 domains.Design and implement Intranet and Internet solutions for our major clients.

Key Responsibilities:Provide telephonic and on-site support for various Microsoft server products to clients as part of Microsoft Authorized Premier Support (MAPS) services.Lead a team of engineers to design and implement LAN/WAN solutions using Cisco, Microsoft and Citrix products.Install, configure and maintain LAN using Windows 2000, MS Exchange Server, IIS, Proxy Server, DNS, DHCP, WINS, RAS, etc. Administer 5 Internet servers (2 web servers, 2 DNS servers and an e-mail server) and 5 internal servers (web server, exchange server, Citrix server, SQL server & Domain Controller).Configure & maintain over 100 web & FTP sites & e-mail accounts for these domains.Implement thin client technology using Citrix MetaFrame / WinFrame products.

Key Responsibilities:Design and implement Local Area Networks using Cisco switches and configure VLANs.Install and configure Windows NT servers and Novell servers. Provide support to Customer Support Engineers

Key Responsibilities:Install and configure LANs using Novell Netware servers and windows workstations.Configure Diskless nodes for Novell Netware servers. Install and configure print servers