• Employed IT business functions, processes, templates, and tools to assist in delivering services.• Worked with leadership, education, sales, and service teams to capture data requirements for newsystems currently in development.• Developed and built a statistical analysis model on data sets that boosted sales by up to 20% per month.• Implemented various process enhancements to capture data within the Zoho-integrated apps.• Consulted marketing and finance teams to define business objectives. Conducted ad hoc analyses andreports on relevant metrics and KPIs to support effective web marketing campaigns.• Creating reporting dashboards and the functionality of planning tools to reduce the data processing timeby 100%.

• Researching Potential Vendors• Comparing and Evaluating offers from suppliers• Negotiating contract terms of agreement and pricing• Maintaining updated records of purchased products, delivery information and invoices• Preparing reports using data stored in MySQL Workbench, which is fetched into Power BI for analysisand reporting. Additionally, I prepare reports on purchases, including cost analysis

Worked as Senior Analyst in IT- Infra services. Troubleshooting desktop and laptop related issues for the clients.Providing Solutions for the internal claim management software related to individual desktop.Generating the Multiple reports from the CMS AVAYA software on daily basis to keep track of theinbounds and outbounds.Hands on experience as level one in XenApp servers.Hands on experience in product networking.

Worked as a customer service professional.• Troubleshooting Modem, routers and home phone related issues for Canadian customers through phonecalls.