Jai Prakash

Jai Prakash Email and Phone Number

Chief Information Officer (CIO), Chief Technology Officer (CTO) & Chief Digital Officer (CDO) | Expert in Digital Transformation, AI & ML, Cybersecurity, and IT Strategy @ Embark MGA
Jai Prakash's Location
United States, United States
About Jai Prakash

Strategic Leadership: Successfully drove the strategic planning and delivery of business growth objectives for PE-owned P&C portfolio companies, resulting in significant business expansion.New Product Launch: Led the development and execution of IT strategy for GE CommerceGuard (CG), defining business models, requirements, processes, and system needs to successfully launch a new product in a new market.AI and ML Integration: Implemented AI and ML technologies to enhance data analytics, predictive modeling, and process automation, driving significant improvements in operational efficiency and decision-making across multiple business units.Customer Care Transformation: Spearheaded the transformation of Customer Care operations, elevating NPS from 40 to 64 and improving service level metrics from 45% to 70% without increasing operating expenses.Process Efficiency and Digitization: Drove process efficiencies and a digitization program at GE Security Supra, facilitating a 94% revenue growth from $77M to $150M over three years, while increasing operating margins by over 180%.Infrastructure and Cybersecurity Management: Managed and operationalized infrastructure and cybersecurity operations, enhancing the resilience and security posture of the organization while ensuring compliance with industry standards.Global Treasury Optimization: Led the enhancement of global cash management, forecasting, and funds transfer capabilities at one of the world's largest treasuries, establishing high-availability infrastructure and robust application capabilities.Fraud Prevention: Developed and implemented a world-class global fraud detection infrastructure that prevented over $200M in consumer fraud, safeguarding company assets and consumer trust.Enterprise Systems Implementation: Established an enterprise-wide Oracle EBS settlement, Data Warehouse, and Business Intelligence platforms, serving 600+ users and a global network of 330K agents, managing $1 billion in daily settlements.Organization Leadership: Organizational design and development processes to enable revenue growth and efficiencies. Multi-level organization management. Budget and staffing plans to support strategic business plans

Jai Prakash's Current Company Details
Embark MGA

Embark Mga

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Chief Information Officer (CIO), Chief Technology Officer (CTO) & Chief Digital Officer (CDO) | Expert in Digital Transformation, AI & ML, Cybersecurity, and IT Strategy
Jai Prakash Work Experience Details
  • Embark Mga
    Chief Information Officer
    Embark Mga Sep 2020 - Present
    Sandy Springs, Georgia, Us
    Oversee IT operations for P&C portfolio companies at Altamont Capital Partners, leading strategic planning and business growth initiatives. Key achievements include successfully acquiring and integrating a P&C business onto the current platform, managing product engineering, roadmap, program delivery, and all systems development. As CISO, operationalized comprehensive cybersecurity measures. Spearheaded platform selection, vendor negotiations, and management. Launched new P&C products and platforms across multiple states, supporting significant organic growth. Implemented AI and ML technologies to enhance underwriting processes and automate workflows, improving efficiency and accuracy.
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  • Pheaa
    Chief Of It & Digital Operations
    Pheaa Jun 2018 - Sep 2020
    Harrisburg, Pennsylvania, Us
    Led Digital IT and Contact Center operations with 1000+ employees, focusing on strategic planning and improvements in B2B and B2C customer satisfaction. Transformed Digital IT products and Customer Care operations using LEAN and various digital initiatives, resulting in a 10-point CSAT improvement and over $15M in annualized savings. Drove cultural transformation in technology from a tactical to a strategic mindset. Consolidated CRM functionality from 14 tools into a single platform, reducing training time and increasing efficiencies for CSRs. Enabled remote work for 1800+ associates within three weeks. Developed AWS Enterprise Data Warehouse and Analytics platform. Launched white-label Digital IT, Survey, and Analytics products for commercial customers.
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  • Horace Mann
    Vice President Of Customer Care Operations
    Horace Mann Mar 2014 - May 2018
    Springfield, Il, Us
    Managed a contact center with 225+ employees, overseeing service, inside sales, general agency, and backroom processing. Operationalized a cloud-based contact center platform. Achieved growth in Premier agency support model and executed a significant price increase. Improved NPS from 40 to 64 and service level metrics from 45% to 70% without increasing operating expenses. Supported DOL fiduciary rule implementation by ensuring employees obtained appropriate licenses.
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  • Moneygram International
    It Director, Corporate Business Systems
    Moneygram International Nov 2009 - Feb 2014
    Dallas, Tx, Us
    Managed a global team of 30 employees and 120+ contractors with a $15M operating budget and $9M+ capital budget. Oversaw IT management of Oracle EBS, global fraud, compliance, and business intelligence applications. Delivered one of the best-in-class Oracle EBS-based settlement systems. Established a global fraud detection application infrastructure, preventing $200M+ in consumer fraud. Rolled out a new data warehouse and global analytics platform.
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  • Ge Capital
    It Director, Cash Management Systems
    Ge Capital 2007 - 2009
    Norwalk, Ct, Us
    - IT Management of GE's global cash management applications · This platform is used by all GE businesses globally with funds transfer, balance reporting, Forecasting, General Ledger and Reconciliation capability with 3,500+ users, 200+ banks and 22,000+ accounts.- Responsible for Cash management system strategic programs.
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  • General Electric
    It Leader- Ge Security Commerceguard
    General Electric Aug 2005 - Jul 2007
    Boston, Ma, Us
    Develop and execute IT strategy for GE CommerceGuard (CG) business. - Define and operationalize procure-to-pay, order-to-cash and financial reporting processes.- Implementation of Oracle GL, OM, AR, PO, AP, FA and CRM modules.- Establish 24X7 support on CG 2.1 system for first customer and CBP.- High availability robust, scalable and reliable hosting environment for commercial launch with 99.9% uptime requirements.- Integration of CG Sweden site with GE.- Commercialize international product reverse logistics service for the customers.- Support all Siemens, Mitsubishi, and future partner activities in due diligence before investment.
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  • General Electric
    It Program Manager- Ge Security
    General Electric Feb 2005 - Jun 2006
    Boston, Ma, Us
    - Drove process efficiencies and digitization program for growth in GE Security Supra to enable business for 3-year revenue growth of 94% from $77 million to $150 million while increasing operating margin by over 180%- Improved billing first pass yield from 84% to 94%- Developed and executed the IT support strategy for portfolio of over 10 business critical applications to support over 1 million customers that generated revenue of $150 million- Drove $10+ million annual productivity savings by executing digitization program- Enabled business to outsource billing, collections and data entry processes with 75+ associates, resulting in annualized savings of over $1.5 million- Drove the successful Oracle 11.5.9 upgrade for Supra business- IT changes and process simplification for Supra Canada re-org to help business realize tax benefits of over $4M- Design of business processes and application changes for the commercial launch of ActiveKey NPI- Implementation of Supranet point-of-sale (POS) for Supra business to enable the business to realize annualized benefits of over 500K with customer benefits of over $2MM- Session 1: own the digitization strategy for the business- Session 2: own the digitization operational planning / budgeting for the business
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  • General Electric
    Black Belt - Ge Security
    General Electric Oct 2002 - Mar 2004
    Boston, Ma, Us
    - Completed black belt projects and mentored green belt projects with annualized savings of over $1.5 million- Reduce customer hold times from 325 to less than 120 seconds and abandon rate reduction from 35% to 4%- Established Avaya phone system, CMS and Interactive voice response (IVR) capability- Call center workforce management strategy and implement Blue pumpkin to meet Max delay objectives from 87% to 98%- Consolidation of different EDI systems for rapid deployment across key US retailers- Conducted classroom green belt trainings- Implementation of engineering change control system based on eMatrix platform- Led the beta launch of wireless key in the marketplace.- Eliminated capitalization and accounting issues with customer returns. Established process for accurate inventory valuation and eliminating an access database to improve the returns process efficiency. Annualized benefits realized $500K.
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  • General Electric
    Project Leader - Ge Aircraft Engines
    General Electric 2002 - 2002
    Boston, Ma, Us
    - Defined and implemented tools to better enable the decision making for software acquisition. This tool helped buyers compare prices between local purchases vs. GEAE-US leverage and has enabled a $205k opportunity cost saving.- Implemented processes to manage the software acquisition process with the aim of process simplification, 100% software and export control compliance.
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  • General Electric
    Market Analyst - Ge Global Exchange Services
    General Electric 2001 - 2002
    Boston, Ma, Us
    GEGXS helps businesses connect to their customers and suppliers (B2B solution provider company). My role at GEGXS was to provide Global Product Managers with up-to-date competitive intelligence information and improve the productivity of Global Product Managers- Led the implementation of a Sales and Opportunity digital cockpit. This would allow GXS Global product managers to track product wise YTD and MTD win/ loss deals. Global product managers and Sales can also view all the high potential deals in the pipeline and work closely on these deals. Realized $350k in annualized productivity savings.- Defined & implemented processes to improve information flow between marketing and sales to enable the reduction of cycle time for issue resolution. This process helped reduce cycle time from 5-10 days to 1-2 days, which helped sales respond to customer issues quickly.- Create a framework that serves as a best practice on how to perform competitive intelligence and market research. Improve and facilitate strategic planning and decision making by providing accurate, up-to-date market research and competitive intelligence information. Improve knowledge sharing by storing key business information in one accurate, centrally located, and easily accessible place
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  • General Electric
    Ebusiness Leader- Ge Corporate
    General Electric 2001 - 2001
    Boston, Ma, Us
    My role at GE Corporate was working with all GE India businesses, understanding their needs, identify synergies and providing solutions in the area of HR, Sourcing, Training and Finance. This project involved working with business CIOs and functions to help build teams and rollout applications. These projects used Lotus Domino R5, Lotus Learning Space 4.0 and Java technologies. I developed competencies in the area of server administration, setting up data center environment. We rolled out these applications to GE India businesses. Following is the brief of the projects done- Define and Implement GE India HR Career Site. This website will enable internet users to apply for an open position and know more about GE. This application also included intranet part, which enables GE HRMs access to the applicant resumes submitted via Internet. This will enable HR Manager to search, view and keep the selected resumes for 30 days to process.- T& L application to facilitate on line approval of the pre travel requests and online claim submission and reconciliation.- CLD web site for information about the GE Trainings, dates, and trainers. GE employees can apply for specific training program through this web site.- New Employee Orientation program to help new employees know about GE. This training program has history of GE, GE Values, Financial summary and many other information about GE.
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  • General Electric
    Project Leader- Ge Plastics
    General Electric 2000 - 2001
    Boston, Ma, Us
    In this role, I was involved in building intranet, applications and digitization of processes using GE Plastics Europe resources. I was interacting with IT Leaders at GE Plastics Europe for leveraging GEPE resources. This role gave me opportunity to work with functional leaders understanding their requirement and working on the processes to digitize. To start with we worked on the digitization roadmap, selecting technology for building intranet and applications. Following is the summary of the work done - Evaluate technologies and build GEPI intranet with an objective of integrating with GEPE. Build intranet using GEPE resources- Evaluate and rollout of eEMS, Travel Approval System and Hardware request application in-progress - Build proof of concept to demonstrate publishing of ERP reports from repository on the intranet. This included setting up of broadcast agent server and communication channel to publish reports on the intranet server.
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  • Tata Consultancy Services
    Ebusiness Leader
    Tata Consultancy Services 1999 - 2000
    Mumbai, Maharashtra, In
    The Role required establishing the e-Commerce base at GE Plastic, Europe by working with client, identifying needs and executing projects. My role included Business Development, Provide Technical Leadership and Project Execution. During my term, we implemented Web Order Management System for GE Plastics Europe, which included shopping cart, inventory availability and order status. This was a big win for GE Plastics Europe and Customers.
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  • Tata Motors
    Sr. Engineer
    Tata Motors May 1994 - Jun 1997
    Pune, Maharashtra, In
    Tata Motors is the largest Auto manufacturing company of India. During my three years term, I did various roles in Manufacturing and Management Service Division. My first role was with the Truck Assembly line maintenance department. In this role, I was responsible for maintenance of Assembly line and press shop with a team of 15 technicians. My next role was with press shop where we worked on one of the largest turnkey project to set-up automatic press shop. We worked with German suppliers to set-up this press shop. After this project completion, I was part of the team to streamline production and maintenance operations and establishment of the standard Procedures for Production, Maintenance and Quality. I was also designated ISO Coordinator of the Press Shop and was responsible for Production and Maintenance to meet demands of various plants.After my two years role in Manufacturing, I moved to Management Service Division and led the development of Master Maintenance and Scheduling system. This software system helped press shop to plan production lots and Maintenance cycles. Based on the monthly demands, software generates schedule for production and die changes of different components and the lot sizes. Software also generates the maintenance schedule for each machine. This enabled the implementation of effective preventive maintenance.
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Jai Prakash Education Details

  • Svkm'S Narsee Monjee Institute Of Management Studies (Nmims)
    Svkm'S Narsee Monjee Institute Of Management Studies (Nmims)
    Mba- Systems And International Business
  • National Institute Of Technology Durgapur
    National Institute Of Technology Durgapur
    Electrical Engineering

Frequently Asked Questions about Jai Prakash

What company does Jai Prakash work for?

Jai Prakash works for Embark Mga

What is Jai Prakash's role at the current company?

Jai Prakash's current role is Chief Information Officer (CIO), Chief Technology Officer (CTO) & Chief Digital Officer (CDO) | Expert in Digital Transformation, AI & ML, Cybersecurity, and IT Strategy.

What schools did Jai Prakash attend?

Jai Prakash attended Svkm's Narsee Monjee Institute Of Management Studies (Nmims), National Institute Of Technology Durgapur.

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