Lead Operations
CurrentManaged and mentored a team of 20+ operations staff, delivering guidance, training, and conducting performance evaluations to enhance productivity by 30%Utilized Microsoft Excel and Compliance tracking systems to uncover non-compliance issues, optimize processes, and elevate quality standards, ensuring adherence to industry regulations and internal standards through regular audits and inspectionsMaintained vendor performance levels and swiftly addressed issues to uphold uninterrupted supply chain operations, ensuring timely deliveries using a vendor management toolCreated reports and dashboards that facilitated data-driven decision-making at both team and executive levels.Designed and executed comprehensive training programs to empower new hires with a holistic understanding of company procedures and best practicesFacilitated regular workshops for existing staff to elevate soft and technical skills in alignment with industry advancements, resulting in enhanced skill sets by industry standardsDetermined inefficiencies in current customer service operations and recommended solutions leading to a 20% increase in operational efficiency
