Jai B. Shankar Email & Phone Number

Overland Park, Ks, Us

Us

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Overland Park, Kansas, Us

Executive leader for the technology department supporting Thruline's Enrollment Marketing and Employer Enablement business units.Key Accomplishments:Enabled Thruline to start and begin operations of a new business line under 3 months through strategic technology leadership to define and automate end-end business processes by implementing online marketing and CRM technologies. Led creation of technology and analytics platform to rebuild a portfolio of SEO friendly education marketing websites, driving student conversion up by 30%. Scaled marketing optimizations and self-service BI capabilities across Web and Contact Center marketing businesses by building tools and integrating disparate data leveraging Microsoft cloud and BI technologies.Consolidated technologies from multiple acquisitions and lowered annual IT operating costs by 20%. As part of exec. leadership team, enabled a performance driven culture by defining and implementing programs to promote company values and individual traits. We were recognized by KC Business Journal as one of the Best Places to Work in 2018 and 2019.

Schaumburg, Illinois, Us

Executive Leader for the technology department supporting Keypath Education’s Online Program Management (OPM) and Enrollment Marketing business units.Key Accomplishments:Enabled successful global launch of a now $30M line of business from the ground up (that partners with universities to launch and grow online programs), by architecting and implementing technology solutions, and automating business processes to manage marketing, admissions and retention services for multiple institutions across North America, EMEA and Australia. Implemented a full suite of .NET framework based applications to enable student inquiry generation and management across multiple online and offline marketing channels that provided capabilities and scale enabling us to connect 18+ Mil people to educational opportunities in 100+ curriculum areas, and helped more than 1,200 school partners promote their 16,000+ programs across the country. Defined Business Intelligence & Analytics architecture and led the creation of multiple BI applications including self-service BI cubes and Lead Scoring predictive models that provided the decision making platform for Keypath to expand services and grow its marketing business by more than 200% within 5 years. Led business process improvement initiatives to streamline quote to order, order to cash, and other Financial & Accounting business processes for 3 business units and 12 services by implementing Microsoft Dynamics 365 CRM and ERP. Provided technical leadership to evaluate 20+ acquisition opportunities, and led initiatives to integrate technology and business operations for completed acquisitions.

Houston, Texas, Us

Led strategic business operations improvement initiatives as part of a corporate level management consulting consulting team. Played a key role in the development of an approach to simplify and standardize the internal billing process for ITO service offerings totaling $1.7B, which provided executive leadership with better transparency to actual contract margins and improve operational efficiency. Managed significant work streams to optimize staffing levels across BPO customer call centers and IT help desks that targeted reducing Americas’ service delivery costs by $12M.

Chicago, Illinois, Us

Served as the Lead Data Architect for new customer facing BI products. Successfully led the development of multiple B2B software products for the automotive claims industry. Worked in cross-functional teams in developing new product strategies and business cases for projects with budgets over $2M. Led the development of industry’s 1st automotive-repair-management operational analytics / performance scorecard product that helped improve operating margins for multi-store operators by 10% and reduced working capital requirements.

As a Delivery leader for software development, led major transformation projects on an onsite/ off-shore model. Consulted for key Fortune 500 accounts on strategic IT initiatives including playing a key role in the IT Program Management Office in the successful $1.2 B health care division divestiture for a diversified Hi-tech company. Successfully led significant projects in the areas of data integration and data warehousing in the Financial Services industry.

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As a Principal Consultant worked on a major re-architecture project of a transportation planning application for Union Pacific.

Mumbai, Maharashtra, In

As a Senior Systems Analyst played technical leadership roles in multiple development projects on the IBM Mainframe. Led key work streams for a major ticketing system implementation for the Swiss Railways at Bern, Switzerland.

As Senior Customer Support Officer, worked on CAD/CAM applications implementation and pre-sale software support.

New Delhi, Delhi, In

As Product Engineer worked on development of software applications in the power plant piping area.