Jaici Razak, Mba, Pmp, Pmi-Acp, Csm, Sa Email & Phone Number

Mapleton, Ut, Us

Lindon, Utah, United States

Lindon, Utah

Lehi, Utah

• Oversaw the relationship between Xyngular and its vendors• Maintained communication concerning projects that were ongoing in nature• Maintained the backlog of work-load for the Development Team• Communicated to key stakeholders concerning IT related projects• Met with key stakeholders to give updates and answer questions about the work being done by IT• Maintain communication between Development team and the rest of the company as to limit disturbances and ad-hoc work

Pleasant Grove, Utah

• Participate in the documentation of processes and procedures in the combining of 3 companies’ previous policies and procedures• Facilitate meetings and deadlines between interdepartmental teams to meet the client’s needs• Maintain visibility for management on the progress, software deadlines, roadblocks, and needs as they arise from the team.• Alert management and executives with any upcoming issues with a product release; must also have a solution and a plan on how to accomplish said plan.

Draper, Utah

• Oversaw the re-branding of the company; verified that due dates were met and items were in place for launch• Assisted in the installation of new software for all departments across the company including trainings and troubleshooting of new software• Oversaw the transition of 600 clients moving from an acquired platform to current Convirza platform.

Orem, Utah

• Responsible for building the Project Management team from the ground up; over the course of 2 years, have grown the team from myself to a team of 10 Project Managers and 2 Quality Assurance Representatives. • Assisted in the onboarding of over $25M of revenue on a yearly basis.• Worked with additional teams in building and maintaining processes that facilitated onboarding. This helped in doubling the client base every year.• Understood the client needs by building strong relationships with them; this included weekly calls, consistent emails, and trips to client’s locations.• Oversaw the physical installation of client’s equipment and training; training was done both in person with the client as well as through phone and WebEx sessions.• Developed a Kanban/Agile system for our Engineering team to assist in tracking and updating clients on networking portions of projects.• Worked with the software development team in developing a Scrum methodology to improve communication with internal and external clients, release dates, and efficiency.• Managed up to 50 concurrent projects over the course of 3 months without losing any of the clients during the project process

Master Of Business Administration - Mba, Project Management

Information Systems, Networking & Databasing