Jaidan Lang Email & Phone Number

Efficiently managing incoming calls from tenants reporting issues ranging from boiler breakdowns and plumbing emergencies to other council-related matters such as anti-social behaviour and homelessness, demonstrating strong communication and problem-solving skills• Skilfully gathering and documenting relevant details from callers, including their contact information, address, and nature of the issue, ensuring accurate and thorough information for swift resolution• Liaising effectively with contractors and service providers to dispatch them to tenants addresses promptly, coordinating logistics and ensuring timely response to emergency situations• Demonstrating empathy and professionalism in handling callers concerns and providing reassurance during stressful situations, fostering positive customer experiences and satisfaction• Maintaining records of calls, actions taken, and resolutions achieved, contributing to efficient workflow management and facilitating follow-up communication with stakeholders as needed

Camden Town, England, United Kingdom

• Delivered first-class customer service to hundreds of guests resulting in a 100% 5-star review track record• Streamlined and efficiently managed booking systems, ensuring seamless coordination of reservations,optimising table allocation, and minimising wait times for guests, resulting in enhanced customer satisfactionand improved operational efficiency• Collaborated with key stakeholders to expedite orders and resolve any issues promptly, ensuring smoothoperations and timely delivery of food and beverages• Adapted to fast-paced and high-pressure situations with calmness and efficiency, prioritising tasks andmanaging multiple tables simultaneously to meet guest expectations and maximise restaurant productivity• Enhanced guests' dining experience by offering tailored recommendations based on their preferences, dietaryrestrictions, and budget constraints, ensuring a personalised and enjoyable visit for all

London Area, United Kingdom

Executed 3 highly successful email-marketing campaigns with Mailchimp, resulting in a 44% increase in website traffic during promotional periods• Flawlessly planned, scheduled, executed and evaluated posts across multiple social media accounts using project management systems and agile methodology• Exercised analytics tools to track KPIs and create monthly reports, leading to data-driven adjustments and a 30% expansion in followers and 15% increase in engagement across multiple platforms

Headcorn, England, United Kingdom

• Coordinated and scheduled meetings for multiple stakeholders, ensuring optimal use of time and resources, resulting in improved efficiency and productivity across the team• Successfully managed multiple tasks and prioritised assignments to meet strict deadlines, demonstrating exceptional time management skills and ensuring timely delivery of projects to stakeholders• Managed and updated client databases with meticulous attention to detail, ensuring accurate and up-to-date information, which facilitated streamlined communication and strengthened client relationships, ultimately contributing to improved client satisfaction and retention• Proficiently created and formatted various documents using Microsoft Word and Office suite, including reports, presentations, and spreadsheets, utilising advanced formatting features and templates to ensure professional and visually appealing final products, enhancing communication and presentation of information within the organisation

Bachelor'S Degree, Computing

Higher Education Diploma, Digital Marketing & Music Management