Jaideep Kalra Email & Phone Number

India

- Conduct extensive research and data analysis to find new incremental opportunities within existing corporate relationship and working closely with stakeholders to achieve the targets.- Dedicated Program Manager for corporate client across 18 markets in Japan, Asia Pacific, Latin America and US region.- Develop strong Customer Engagement in partnership with key stake holders to drive key business metrics like charge volume growth.- Collaborate closely with other lines of business such as Risk, Merchant, corporate acquisitions, Finance and Operations.- Act as a single point of contact to client for communicating and training of American express payment solutions available and educating the client about prevailing policies.- Creating performance dashboards on regular basis to mitigate losses and increase revenues.

- Developed standard framework and delivered quality assessment projects to reduce customer pain points through quality check-run in order to make process error free.- Analysed fraud trend/questionable spend on card accounts and provided resolution to safeguard merchants and card holders.- Developed contingency plans for executives to understand what can be done in worst-case scenarios.

- Handled inquires pertaining to Corporate card account related information- Billing, Payments, Reconciliation, Enrollment of AmEx affiliated services.- Managed multiple high billing clients for American Express.- Suggested process improvement ideas, ensured First contact resolution and earned excellent VOCM scores to meet targets.- successfully handled escalations and critical issues raised by corporate clients from servicing perspective.

Project Management, Six Sigma- Green Belt

Master Of Arts - Ma, Economics

Bachelor'S Degree, Business Administration