As a Program Manager at American Express, I lead a global client program across 18 markets in Japan, Asia Pacific, Latin America, and US region, driving key business metrics such as charge volume growth, customer engagement, digital transformation, project management, stakeholder management and risk management. I conduct extensive research and data analysis to find new incremental opportunities within existing corporate relationships and collaborate closely with various stakeholders to achieve the targets. I also act as a single point of contact to the client for communicating and training on American Express payment solutions and policies.I have a diverse professional and academic background that reflects my curiosity and passion for learning and growth. I started my career as a Customer Service Specialist at American Express in 2014, where I handled inquiries, escalations, and critical issues raised by high billing corporate clients. I then moved to the Risk Management Specialist role in 2015, where I developed standard frameworks and delivered quality assessment projects to reduce customer pain points and safeguard merchants and cardholders. I earned my Six Sigma Green Belt certification in 2017 and became a Program Manager in the same year. I am currently pursuing my Master of Arts degree in Economics at Indira Gandhi National Open University, which I expect to complete in December 2023. I believe that my eclectic mix of skills and experiences enables me to bring a unique perspective and value to my role and organization.