Jaider Herrera Email & Phone Number

• Work with two of the biggest companies in the video game industry. Giving customer service through emails and chats to players all over the world.
• Help new hires and other colleagues to adapt to the pace of work by answering their questions.
• Serve as back-up on night shifts when there are no supervisors on shift.

Barranquilla, Atlántico, Colombia

• Track over 100 loads per night, maintaining contact with drivers and logistics personnel through calls and emails.
• Working alone on the night shift, being the only point of contact and having the responsibility to leave everything organized for the next day.
• Responsible for finding solutions to emergencies that drivers may have and for providing unexpected payments in the pick-up and delivery of loads.

Barranquilla, Atlántico, Colombia

• Provide customer service (focus to small and medium-sized business companies) through emails and calls for a market leading virtual bank with worldwide service.
• In charge of resolving questions related to high amounts of money and applying or deny refunds if necessary.
• Assist businesses and platform users in obtaining necessary documents (1099-K and W9) for their 2021 tax reporting.

Barranquilla, Atlántico, Colombia

• Provide customer service calls to North American sellers of one of the world's largest online buying and selling platforms.
• In charge of resolving disputes related to refunds, money not received, and vendor related problems.
• Help colleagues with their doubts and questions related to the product.

Comunicación Social Y Periodismo

Técnico En Sistemas