- Provided high-quality technical support services to clients, including diagnosing and resolving hardware, software, and network-related issues.- Installed and configured operating systems, applications, and other software on computers and mobile devices to meet client needs.- Built customized PCs, specializing in high-end gaming PCs.- Configured and maintained networks, including installing and configuring routers and other network equipment.- Created and maintained data backups to ensure the integrity and security of client information.- Provided guidance to clients on the use of equipment and software, ensuring they could use their tools effectively.- Managed service requests and calls, maintaining clear and effective communication with clients.- Identified business opportunities and proactively sought new clients to expand the business.

- Monitored customer service operations, ensuring compliance with quality, productivity, and efficiency standards established by the company.- Analyzed performance indicators and developed management reports for the identification of improvement opportunities and decision-making- Provided support to the service team in resolving complex problems, acting as a point of contact between the areas involved.- Participated in meetings and projects related to the continuous improvement of the operation, contributing with ideas and solutions for process optimization and workflow.

- Provided customer support via phone, chat, and email, resolving questions and issues related to the products and services offered by the company.- Assisted in the development of the service process for a new call center for MRV construction company.- Recorded and tracked customer requests, ensuring they are resolved promptly and satisfactorily.- Analyzed reports and performance indicators, constantly seeking to improve the service provided.

- Provided exceptional guest service by offering information about the hotel, reservations, services available, and other inquiries.- Conducted efficient guest check-ins and check-outs, following established company procedures to ensure a seamless experience for guests.- Managed room reservations and allocations, optimizing occupancy and ensuring customer needs were met.- Conducted daily closing audits, verifying the accuracy of system information, such as rates, food and beverage consumption, and other expenses.- Identified and corrected any inconsistencies identified in the closing audit, ensuring the accuracy of the hotel's financial information.- Provided night-time support to guests, resolving issues and acting as a point of contact in emergencies.- Provided exceptional guest service by offering information about the hotel, reservations, services available, and other inquiries. - Conducted efficient guest check-ins and check-outs, following established company procedures to ensure a seamless experience for guests. - Managed room reservations and allocations, optimizing occupancy and ensuring customer needs were met. - Conducted daily closing audits, verifying the accuracy of system information, such as rates, food and beverage consumption, and other expenses. - Identified and corrected any inconsistencies identified in the closing audit, ensuring the accuracy of the hotel's financial information. - Provided night-time support to guests, resolving issues and acting as a point of contact in emergencies.

- Operated film projection in movie theaters.- Assembled and disassembled analogical films, ensuring proper handling and storage.- Managed the inventory of movies and sensitive parts of the projectors, keeping track of availability and usage.- Checked and adjusted sound and image quality, and repaired any issues.- Prepared and maintained projection and sound equipment, cleaned and replaced parts as needed- Supported the service team in solving technical problems, and liaised between different areas involved.