- Spearheaded the efficient management ofbusiness operations, ensuring smoothworkflows and seamless processes.- Implemented strategic measures to optimizeresource utilization, resulting in a 15% increasein overall operational productivity.- Led and mentored a team of professionals,driving a collaborative and high-performancework culture.- Developed and executed comprehensiveoperational plans to meet and exceed organizational objectives.- Leveraged data analysis to identify operational bottlenecks and implemented solutions, reducing operational costs by 20%.

·        Heading the BPM and MMS Verticals of the organization, reporting directly to the CEO/COO and accountable for the overall project costs, P&L and management of all elements of the projects ·        To identify and manage risks and issues in business activities and take responsibility for reporting risks in a timely, open and appropriate manner. Identify and develop BCP and DRPs (Disaster Recovery Plan) ·         To ensure an effective communication process is in place with line management and team members.·        Dotted line reporting for HR and Admin Teams and approval authority for HR and admin policies.·        To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, acceptance criteria, quality criteria and contractual commitments. To ensure that the service delivery is being managed in accordance with the agreed processes and procedures with regard to Service definition·        Review and present CEO/COO with MIS reports to enable business & operations strategies & decision makingDrive and implement Changes; ensure process improvements- Re-engineering/Change Implementation·        Work force planning, transfers/promotions signing off, Resource estimation and planning on a regular basis·        Ensure Quality Compliance for all processes handled. Follow quality processes - Checklists, Standards, etc.·        Develop retention strategies and control attrition. Identify & develop a second line of leadership.

Australian Cruise Group is a leading Tourism and Hospitality company based in Sydney, Australia.  The company prides itself on having a modern and flexible organization structure which encourages ideas, dynamic interactions and innovative thinking outside of the box.

NorthgateArinso (NGA) is a market-leading global Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing (HR BPO), and HR Consulting. NGA helps its customers become better employers by applying smarter processes, deploying more efficient technologies, and enabling superior HR services, in areas such as workforce administration, local and global payroll, talent management, and analytics & reporting.

Communication Training

• Responsible for the overall management and operations of the center including but not limited to Business Development, formation of HR policies and its implementation etc• Trained more than 700 students on – Voice & Accent, Grammar & Usage, soft skills and customer service skills• Trained batches, as an external faculty, for GENPACT & Sutherland Global Services