Jai Dev Jayakumar Email & Phone Number

Thiruvananthapuram, Kl, In

Thiruvananthapuram, Kerala, India

As the Delivery Leader, I am responsible for the business deliverables as well as operational performance for the Providers/Hospital based Account receivables operations teams operating out of two sites in India - Trivandrum and Chennai.

Greater Chennai Area

Accountable for the overall business as well as people performance for the AR RCM operations spanning across 3 sites in India catering to Revenue Cycle Management services for major US based healthcare service providers. Key focus on P&L, leadership development, process refinement and business account management. Works closely with the senior leadership team and CFTs (service delivery, quality, training, IT) to drive innovation, operational excellence and customer satisfaction.

Thiruvananthapuram, Kerala, India

Led the Operations and business process management for the Remittance (paper & ERA) based Payment automation LOB ($14M) in Guidehouse. Was responsible for business expansion both organic/inorganic and generating profit margins, setting up operational policies for operations management and service delivery governance, recruitment and capacity management, SLA performance management and building customer delight. Managed Business development, Client relationships and communication. Engages internal stakeholders on strategic goals achievements , drives automation and influence process improvement objectives. Directly managed accountability for Operations, Client Services, transition & new projects implementation. Was accountable for the overall operational performance for 1300 plus FTEs spanning across multiple sites in India.

India

Managed Operations, Project transition & implementation, on-site training for the clients and Service delivery for some of the major Banking partners as well as CRCM/Healthcare Hospital and Physicians Customers. Responsible for resolving and addressing inquiries related to Deliverables and Operational workflows, Product offerings and Service delivery. Drives enhanced business partner quality and productivity performance through direct and open collaboration, metrics monitoring and analytics, and relationship strategy/governance for our clients; while leveraging Process Innovation and Automation Opportunities. Our team works collaboratively and passionately to build a high-performing company culture comprised of engaged employees who work cross-functionally to improve client experience.

Trivandrum And Nagercoil, India

“Navigant Cymetrix is part of Navigant Consulting, Inc.’s (NYSE:NCI) global team, dedicated to assisting clients in creating and protecting value in the face of critical business risk and opportunities. Navigant Consulting and BPM professionals assist health systems, Physician Practice groups, and Payers, in designing, developing, and implementing integrated solutions which create high-performing healthcare organizations. As the Operations Manager for Navigant's RevRemit Payment automation division, I'm responsible for overall operational performance fortwo sites- one located at Trivandrum city, Kerala state and one at Nagercoil, Tamil Nadu state, with am overall team span of over 600 employees providing 24/7 services to more than 500 Hospitals and Physicians across the U.S region. Focused on process excellence, efficiency, scalability and performance improvement initiatives, this division has gained substantial growth over the last few years and has established it's footprint as one of the leading service provider for healthcare back end operations and business solutions. Using our sophisticated technology and customer centric operational commitment and exceptional leadership quality of the management team, we have constantly met and exceeded the expectations of our clients. My role with the organization has always been evolving and full of excitement as it involved building stronger operational groups to act as the catalysts for all the opportunities we closed. Key responsibilities - Operations management, Service delivery, Client relationship, Transition, Training and QA, Talent acquisition, Coordinating with support functions as HR, IT, Software, Compliance and Admin to set up policies and to ensure smooth functioning of the Operations.Prior to the acquisition by Navigant, this Division was part of RevenueMed, Inc.”

Thiruvananthapuram Area, India

Was in charge of managing one of the most challenging project related to remittance payment automation. Our services were not just related to supporting the "Paper to Remit conversion" using the inbound technology but was also focused on providing value added services that helped our clients to cut down their operational cost to greater extents. My primary responsibility was to stabilize the overall operational performance in the midst of transition phase coupled with rapid growth and to introduce process excellence initiatives with more focus on cost effective operating procedures and by ensuring productivity improvement, reduction of overheads. Have been successful in developing a highly performance oriented teams at both of our sites and was successful in aligning our overall performance to meet the goals and objectives of the organization. The project founded a steady growth, especially during the course of 2014 and revenue from major projects almost doubled.

Thiruvananthapuram Area, India

As an Asst. Manager, I was handling one of the major accounts for a leading Bank in the United States and our services was relating to the healthcare insurance claim processing for all hospitals and physicians partnered with our client. I was handling 4 teams consisting of 100 process associates and was successful together in achieving the best numbers we've seen till date. I was also responsible for managing the client SLAs as well as internal operational affairs. Also managed the support team including the Shift Supervisors and FileMonitoring team.

Technopark Trivandrum, India

*Shift Management/Client operations management*Service delivery and workflow management*Managed shifts consisting of 150 plus FTE's working on multiple projects.*client and offshore operations communications *Ensure that client SLA are met regardless of contingencies/operational challenges.*Showed expertise in handling proactive communication with client, partners as well as the senior US management team. Maintained good interpersonal skills, and adept at problem solving and exhibited good organizational skills*Handled communication related to analysis/reports and also any day to day business related communication with the client.*Timely delegation of all IT/Software related issues, coordinates with the HR and Admin team to enable smooth functioning of the operations.*Excellent communication, people management skills and vast experience in RCM end to end process.*Setting up process management tools for the File Monitoring team and File submission team.*Forecast based capacity planning and shift scheduling to ensure client deliverables meet TAT.*Reported to Manager, Operations.

Trivandrum

Managed a team of 25 process associates delivering services to RCM based project; Responsible for training the associates based on client's business requirements and ensuring the productivity and quality as per SLA. Facilitate extended capacity based on business requirement, controlling absenteeism and attrition, Setting up goal/targets and inspiring the team to accomplish process excellence incentives/awards, Coordinate with HR to organize EE programs/R&R award distribution etc. Prepare weekly and monthly team performance metric to senior management.

Physics And Computer Applications (Semi Professional), Computer Science, First Class

Activities and Societies: Member of College Cricket Team and National Social Service team

Computer Science, Computer Science, Distinction

Activities and Societies: Member of School Cricket Team, Active volunteer for NGO programs like the Old age and for the Federation.

Sslc, Distinction

Activities and Societies: Member of Cricket team and won the championship title.Won the TOP BOY award for the best student during the 7th.