Jai Dev Jayakumar Email & Phone Number

Thiruvananthapuram, KL, IN

Thiruvananthapuram, Kerala, India

As the Delivery Leader, I am responsible for the business deliverables as well as operational performance for the Providers/Hospital based Account receivables operations teams operating out of two sites in India - Trivandrum and Chennai.

Greater Chennai Area

Accountable for the overall business as well as people performance for the AR RCM operations spanning across 3 sites in India catering to Revenue Cycle Management services for major US based healthcare service providers. Key focus on P&L, leadership development, process refinement and business account management. Works closely with the senior leadership.

Thiruvananthapuram, Kerala, India

Led the Operations and business process management for the Remittance (paper & ERA) based Payment automation LOB ($14M) in Guidehouse. Was responsible for business expansion both organic/inorganic and generating profit margins, setting up operational policies for operations management and service delivery governance, recruitment and capacity management.

India

Managed Operations, Project transition & implementation, on-site training for the clients and Service delivery for some of the major Banking partners as well as CRCM/Healthcare Hospital and Physicians Customers. Responsible for resolving and addressing inquiries related to Deliverables and Operational workflows, Product offerings and Service delivery..

Trivandrum And Nagercoil, India

“Navigant Cymetrix is part of Navigant Consulting, Inc.’s (NYSE:NCI) global team, dedicated to assisting clients in creating and protecting value in the face of critical business risk and opportunities. Navigant Consulting and BPM professionals assist health systems, Physician Practice groups, and Payers, in designing, developing, and implementing.

Thiruvananthapuram Area, India

Was in charge of managing one of the most challenging project related to remittance payment automation. Our services were not just related to supporting the "Paper to Remit conversion" using the inbound technology but was also focused on providing value added services that helped our clients to cut down their operational cost to greater extents. My primary.

Thiruvananthapuram Area, India

As an Asst. Manager, I was handling one of the major accounts for a leading Bank in the United States and our services was relating to the healthcare insurance claim processing for all hospitals and physicians partnered with our client. I was handling 4 teams consisting of 100 process associates and was successful together in achieving the best numbers.

Technopark Trivandrum, India

*Shift Management/Client operations management*Service delivery and workflow management*Managed shifts consisting of 150 plus FTE's working on multiple projects.*client and offshore operations communications *Ensure that client SLA are met regardless of contingencies/operational challenges.*Showed expertise in handling proactive communication with client.

Trivandrum

Managed a team of 25 process associates delivering services to RCM based project; Responsible for training the associates based on client's business requirements and ensuring the productivity and quality as per SLA. Facilitate extended capacity based on business requirement, controlling absenteeism and attrition, Setting up goal/targets and inspiring the.

Physics And Computer Applications (Semi Professional), Computer Science, First Class

Activities and Societies: Member of College Cricket Team and National Social Service team

Computer Science, Computer Science, Distinction

Activities and Societies: Member of School Cricket Team, Active volunteer for NGO programs like the Old age and for the Federation of the.

Sslc, Distinction

Activities and Societies: Member of Cricket team and won the championship title.Won the TOP BOY award for the best student during the 7th.