Jaidev Menon Email & Phone Number

India

•Delivered professional services in a fast-paced environment, meeting tight deadlines•Secured deals with 6 top MNCs for HR recruitment and business support•Exceeded targets by 120% in the first quarter from inception•Effectively managed multiple projects, demonstrating strong organizational and time management skills•Showcased initiative and creativity in tackling complex tasks•Enhanced communication skills through regular collaboration and group projects

Chennai, Tamil Nadu, India

 Sales and Revenue Generation: Direct sales and revenue in the designated territory with tailoredstrategies, SOPs, based on market and customer profiles, including oversight of monthly, quarterly, andyearly sales plans Business Strategy Development: Craft diverse business strategies in alignment with cluster needs,collaborating across Marketing, Sales, Service, Academics, and Operations to meet overarchingobjectives Branch Operations Management: Overseeing the smooth functioning of various departments withinthe cluster and ensuring that all issues were resolved promptly to maintain operational excellence andensure continuity Customer Experience and Retention: Prioritize customer experience and retention by offering excellentcustomer service, providing personalized experiences, and continuously improving the products orservices Market Expansion: Conduct market mapping within the cluster and devise expansion strategies Actively participate in the development of new products/services in collaboration with the productdevelopment team Leadership and Client Service: Nurture leadership, set goals, monitor productivity, and overseeperformance to ensure superior client service and successful business plan execution Highlights: Enhanced after-sales support and customer retention, consistently keeping the customerchurn rate below 15% Implemented strategies to enhance customer walk-ins, conversions, and satisfaction at retail outlets,resulting in a 32% increase in overall customer walk-ins across the cluster and an improved NPS score of8.1 Emphasized B2B partnerships to boost offline center foot traffic and achieved a 35% revenue increasein Q1 Directed retail operations, sales, marketing, and service in the cluster, achieving revenue exceeding20Cr in the previous year Achieved a 35% revenue increase for the center in the past three months. Developed bottom-up forecasting plans for territory, addressing sales goal attainment.

Chennai, Tamil Nadu, India

• Achieve the given revenue and sales targets month on month. • Complete Ownership of Sales, Marketing, Operations and Customer/Student Experience for the given centre• Handle branch operations and provide support to all other departments with and related issues• Ensure effective branding of the organization and events is done through various mediums as and when required after thorough negotiation with vendors• Ensure the motivation of the team, coordination between team members and working towards the organizational goal. Takes ownership of the Employees' performance and retention• Ensure recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met• Handle students' and parents' issues and concerns and give solutions and retain them. Also, to be proactive to reach out to parents for continuous feedback in order to ensure customer satisfaction & optimum results

Chennai, Tamil Nadu, India

 Client Management: Consistently onboarded and managed clients, maintaining high retention rates Simultaneously expanded the client base and nurtured enduring customer loyalty Marketing Strategy Execution: Implemented custom marketing strategies, encompassing short andlong-term approaches, to achieve sales targets for diverse clients, aligning with their specific needsand market objectives New Business Acquisition: Proactively acquired new business through diverse channels, whilecultivating key partnerships and alliances to enhance company offerings and reach Pricing Strategy: Evaluated market trends and devised pricing strategies that balanced costs,competition, and supply and demand dynamics effectively Performance Evaluation: Conducted regular performance reviews with sales managers andstakeholders to assess the company's performance and refine sales strategies for continuousimprovement Established processes and Standard Operating Procedures (SOPs) for startup clients, streamlining sales,marketing, and operations to enable efficient process automation Implemented varied Go-To-Market (GTM) strategies for clients, successfully introducing 14 newproducts in established markets and over 20 in new markets Emphasized customer support and maintained strong customer relationships, consistently achieving a70% client retention rate month after month Consistently onboarded and managed 40+ clients each month, maintaining a minimum 70% clientretention rate for the company. Communicated product quality and market comparisons by creating sales presentations. Monitored and coordinated workflows to optimize resources. Established ambitious sales targets, managed deployment strategies, and developed go-to-marketplans to capitalize on every revenue opportunity.

Dubai, United Arab Emirates

 Strategic Brand Initiatives: Developed and executed brand-building strategies for multiple productlines to boost market share and enhance brand recognition, aligning with company objectives Consistently generated revenue from key accounts, surpassing quarterly revenue targets by over 90%,equivalent to Dhs500,000 Data-Driven Projections: Analyzed product and customer data to inform profit projections and guidestrategic brand investments Product Launch: Successfully launched more than 8 products for Kenwood & Delonghi in the middleeast market Social Media Strategy: Oversaw comprehensive social media strategy across platforms, includingcontent calendars, tailored channel tactics, and performance metric monitoring to achieve brandgoals Market Research: Conducted in-depth market research to identify emerging opportunities and targetmarkets by analyzing trends, consumer preferences, and competitor strategies, shaping brandpositioning and messaging Stakeholder Communication: Acted as a bridge between internal stakeholders and external users,fostering seamless communication and alignment of brand initiatives with customer needs andcompany objectives Devised and implemented multiple go-to-market (GTM) strategies for the retail sector, successfullyintroducing and promoting over eight products in the Middle East retail market Developed social media strategies and pricing strategies for the Kenwood-Delonghi product range,while also creating new revenue-generation channels.

Chennai Area, India

• Shaped sales approaches to individual clients, facilitating relationships with customers and driving revenue to over 18% against the previous quarter• Collaborate with the Local Operations teams to obtain contractor quotes in support of sales opportunities• Provide alternative solutions as required to meet unique end user, component or installation criteria.• Develop sales and marketing strategies for key vertical market segments.• Interface with internal departments to ensure accuracy and timeliness of product delivery to individual end users.• Developed and implemented product training programs for internal sales team.

Chennai Area, India

• Established new customer leads and maintained good relationships with existing customers through exceptional after-sales service and support.• Actively sourcing new sales opportunities through cold-calling and emailing.• Utilizing virtual meetings to build relationships with new customers.• Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.

Cochin Area, India

• Monitored inventory to determine loss points, maintain clear records and strengthen controls• Led sales team to understand customer requirement and provide them solutions with Prestige range of products• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Maintained sales target system and achieved steady sales growth for respective financial years.• Designed and rolled out inventory control system to regularize stock purchase.

Master Of Business Administration (Mba), International Business

Activities and Societies: Aston Hindu Society, Aston Asian Community

Certification, Advanced Corporate Strategy

Certification In Applied Business Analytics, Business Analytics

Bachelor Of Engineering (Beng), Electronics And Communications Engineering

Activities and Societies: Represented the college in various sports and cultural activities