Jai Gudhka Email & Phone Number

Sydney, New South Wales, Australia

Operations Manager at Storage Plus, A medium-sized self storage and warehousing organization based in Sydney and Melbourne. In my role, I oversee all facets of daily operations, driving seamless execution and delivering exceptional customer service. With a strong background in business development and operational management, I optimize processes to ensure efficiency and promote growth in a dynamic and fast paced environment. Key Responsibilities: - Supervise and manage the operations of Storage Plus self storage and warehousing facilities.- Foster a high-performance culture and lead a dedicated team.- Develop and implement strategic plans to enhance operational processes and drive business growth.- Collaborate with cross-functional teams to align business objectives and maximize growth opportunities.- Ensure compliance with health and safety regulations.- Manage vendor relationships and oversee procurement processes.- Leverage technology solutions to optimize operations and boost productivity.- Address customer inquiries promptly and resolve issues effectively.

Australia

Founded a startup that sells eco-friendly yoga and fitness products which are one of a kind in the whole Australian yoga industrywww.kello.com.au

Prospect, New South Wales, Australia

Provided excellent customer service skills and a commitment to customer satisfaction, achieving a 4.8* Google rating.Coached retail team of 2 direct reports to increase morale and motivation, as a result, increased sales by 8.1% YTD FY21 and 5.4% as at EOM Oct 2021.Conducted market analysis on customers and competitors to increase brand awareness and value-generating future business opportunities.Managing a fast paced retail environment effectively and achieved all Income KPIsEnsuring the company's core values are upheld through best practice services.Store communications upstream including business owners regarding store initiatives including business expansion planning.

Sydney, Australia

Identified and maximized sales opportunities, and increased customer retention rates by 17.1% in FY20.Conducted business analysis to identify growth opportunities leading to 2.4% p.a growth versus target.Provided ongoing training, mentoring, and coaching of sales and OCI behaviors for my team.Consistently achieved income growth and occupancy KPI targets.Created an effective claims management process reducing bad debts from 3.8% to 0.6%.Trained eight store assistants across NSW for in-store operations.Implemented QR codes for Google Reviews, subsequently standardised across the business.

Sydney, Australia

Interim store manager during its handover transition periodAssisted in recruiting 3 direct reports and provided training of sales and operational duties.Implemented KPI targets for income growth and yield fluctuation, Implementing turnaround and growth strategies resulting in profitability by 2% of total income annualized.Effectively supported various company marketing initiatives with a range of timelines and successfully grew new customer onboarding by 3.5% by September 2019.Managed complex customer requests from contact to completion.Managed complex customer requests from contact to completion.

Sydney, Australia

Gained retail management experience across 35 different stores in NSW.Carried out customer on-boarding and sales execution. Claims management and daily operational duties.

Sydney, Australia

Implemented a social media presence for the business, currently, 5% of all revenues come from social media.Hands-on with customer deliveries, troubleshooting, and after-sales support.Executed new visual merchandising initiatives leading to incremental sales, with improvements in sales by 10%.Met and exceeded customer, revenue, and profit KPI targets.

Adelaide, Australia

My duties as a Sales and Marketing Contractor comprised of the following:- Business to Consumer Sales- Door to Door Direct Marketing- Generating new client leads via cold calling

Bachelor'S Degree, Business/Commerce, Accounting, 5.3 Gpa

Activities and Societies: Bright Futures Society - "student based career oriented group". Adelaide Indian Cultural Society - Social CPA/CA.

High School, Regular/General High School/Secondary Diploma Program, B+ Average

Activities and Societies: Model United Nations - United Nations school programModel United Nations from 2007 -2010: Participation.