+ Lead on all aspects of the customer success journey! This involves leading customers from implementation and training to active, product engagement to feedback gathering for continuous product improvement and to ensuring customer retention and navigation of possible upselling opportunities. My motto is: ensure that the customer is heard!+ Acted as liaison between all clients and the company's chief operators to maximize stakeholder satisfaction by proactively identifying and addressing client requirements, translating needs to actionable feedback for the product team and ensuring final output fulfilled users' requests+ Collaborated with cross-functional teams to define and embed the organization's core values into all aspects of the customer experience, fostering a sense of camaraderie and shared mission among our customers and various partners+ Cultivate and maintain a deep understanding of our suite of products to articulate the value proposition to the market and associated customer journeys