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I believe in partnering with incredibly intelligent, entrepreneurial & passionate people to solve really hard problems that make lasting societal impact.Over my career I have:- Founded a digital health startup focused on tackling healthcare's biggest problem - chronic medical conditions, leveraging technology and a team of best-in-class patient-centric medical providers, focused on delivering better care, better outcomes, in a more convenient and affordable manner.- Built and scaled customer success teams from $1 to ~ $50 million in ARR while increasing NRR, NPS, CSAT and productivity. I have built and led teams across customer success (incl. enterprise/strategic high-touch teams and scaled tech-enabled touch teams), customer success ops, customer support, implementations, professional services, solutions consulting, community management, customer enablement and more.- Acquired or developed over $1 billion in commercial real estate, from direct investments to forming syndications and managing institutional funds representing the world's leading endowments, pensions, sovereign wealth funds, and insurance companies. - Advised high-growth, early stage startups (particularly in enterprise SaaS, fintech and proptech) as a venture partner at leading global VC firm backed by Fidelity Investments
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Customer SuccessSideCalifornia, United States -
Co-FounderSide Health Jan 2022 - PresentSan Francisco, California, UsBetter care. Better Outcomes. All from the comfort of your own home.Side Health is dedicated to serving the 60% of Americans who suffer from a chronic medical condition, using a patient first approach leveraging technology and an integrated care team of medical providers. Reach out to learn how we're driving down costs while improving the health of patients suffering from heart disease, diabetes, hypertension, COPD, and more. -
Venture PartnerF-Prime Capital Mar 2022 - PresentCambridge, Ma, UsAt F-Prime, we create and invest in healthcare and technology companies that impact lives all over the world.F-Prime grew from one of America’s great entrepreneurial success stories. Fidelity Investments was founded in 1946 and grew from a single mutual fund into one of the largest asset management firms in the world, with over $2 trillion under management. For the last fifty years, our independent venture capital group has had the privilege of backing other great entrepreneurs as they built ground-breaking companies, including Atari, Ironwood Pharmaceuticals and MCI.At F-Prime, I serve as a venture partner focused on advising portfolio companies on best practices and strategy related to building and scaling customer success. I also personally invest alongside the fund in select opportunities with an emphasis on early-stage enterprise SaaS, fintech, and proptech startups. -
Principal, InvestorEpicurus Capital Aug 2019 - PresentEpicurus Capital is an unconstrained and disciplined investor across the capital stack, investing on behalf of select family offices and high net worth individuals.The principals of Epicurus Capital have been involved in the acquisition or development of over $1 billion dollars of commercial real estate across multiple property types and varying strategies, including:- value-add and core-plus multifamily acquisitions- repositioning underperforming assets - ground up, Class A urban-infill mixed-use developments - affordable housing conversion using low income housing tax credits- distressed debt investing- and more -
Head Of Customer SuccessSide Jan 2020 - May 2023Responsible for the post-launch customer experience, leading customer success, support, professional services, training, community management and advisory services teams. -
Director, Customer SuccessSide May 2019 - Jan 2020
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Director, Customer SuccessRentlytics Jan 2018 - May 2019San Francisco, Ca, UsI lead our practice group providing high-touch customer success and professional advisory services to financial institutions and private equity firms. My clients include the world’s largest private equity firm ($400B in AUM), investment management firm ($6T in AUM), and a number of the nation’s largest commercial real estate owners. -
Customer Success ManagerRentlytics Jan 2016 - Dec 2017San Francisco, Ca, UsVenture backed startup that is re-imagining the way that apartment investors and managers view and analyze their data.
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Vice President Strategy & FinanceDraftster.Com 2015 - 2016Lead finance, strategy, business development and strategic partnerships at leading Daily Fantasy Sports provider. Represented investors in sale of company resulting in optimal outcome for team, users, and investors.
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Business Development ManagerIdean 2014 - 2015San Francisco, California, UsIdean is a global design agency dedicated to delivering the best possible User Experiences. Since 1999, we have helped thousands of clients around the world maximize the value of their digital assets. We have a strong multidisciplinary team with multicultural experience. Our design portfolio is easily one of the most diverse in the industry, covering various different platforms and devices from tablets to heavy industrial machinery. No matter how simple or complex, how big or small, how routine or crazy your case may be, we are here to help you to be the best in your own domain because LIFE IS TOO SHORT FOR CRAPPY UX! -
Associate, InvestmentsMacfarlane Partners 2013 - 2014San Francisco, California, UsReal Estate Private Equity firm with ~ $5 billion in AUM. Our focus is on Multifamily Development in core West coast and East coast markets as either developer or JV-equity partner.• Created and developed complex financial analyses for Class-A urban developments in core markets with multiple capital structures that used highly complex financial instruments with differing liquidity preferences and preferred returns; produced scenario analyses testing assumptions to validate recommendations being presented to senior management team of multi-billion dollar fund; performed regular ad-hoc analysis for multiple Managing Directors across each of the firm’s businesses• Identified partnership opportunities, conducted partner due diligence, analyzed deal terms, negotiated and redlined legal documents, presented and defended recommendations to internal stakeholders, and managed partner relationships -
Consultant, Finance & AcqusitionsMacfarlane Partners 2013 - 2013San Francisco, California, Us• Consultant responsible for deal sourcing, asset valuations, investment analysis, and due diligence.
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Sr. Financial Analyst, AcquisitionsCt Realty Investors 2013 - 2013CT Realty Investors ("CTRI") is a fully integrated real estate investment, development and management company that has acquired, developed and repositioned in excess of 13 million square feet of office, industrial, multi-family, self-storage, and retail properties across Northern and Southern California. Founded in 1994 by Robert Campbell and U.T. Thompson, the company is headquartered in Aliso Viejo, California.• Underwrote $250 MM of industrial, office, R&D, and flex investment and development opportunities; prepared recommendations for investment committee and partners’ executive teams
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Mba Student, Class Of 2012Ucla Anderson School Of Management Sep 2009 - Jun 2012Los Angeles, Ca, UsEmphasis: Finance, MarketingLeadership: President, Anderson Eats; Program Director, Entrepreneurship Association – Entrepreneur ConferenceCase Competitions: Knapp Venture Competition, Real Estate Development Competition (winner)Winemaker, The Wooden Bruin – led cohort in making single barrel / 300 bottles production of Sonoma Coast Pinot Noir; responsible for all winemaking and bottling decisions; sold out inaugural vintage and donated 100% of net proceeds to Challenge 4 Charity campaignMembership: Investment Finance Association, Marketing Association, Vistage-on-Campus -
Summer AssociateStandard Property Company 2011 - 2011• Underwrote and modeled acquisitions and developments using innovating strategy combining tax credit financing and tax-exempt bonds, and performed market research for private real estate investment firm, with institutional capital partners, acquiring market rate and affordable housing and non-performing loan portfolios • Drafted presentations for, and met with, pubic agency stakeholders including federal, state and local officials, in competitive RFQ process, resulting in selection to develop $120MM+ affordable housing project with 12.5% gross developer margin
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Strategy Consultant (Mba Thesis Project)Idean Enterprises 2011 - 2011San Francisco, California, Us• Designed go-to market strategy for Finnish design agency’s entry into competitive US market by conducting primary and secondary research globally; presented business plan, findings, and recommendations to panel of industry experts, professors and the company’s executive team and board of directors• Developed customer acquisition strategy by analyzing competitive landscape, segmenting the market, identifying beachhead and greenfield opportunities, and evaluating potential channel partnerships • Developed 1-, 3-, and 5-year financial projections including sum-of-parts, DCF, and public sales comparable valuations; identified service agency benchmark financial KPIs and reported targeted and projected gross and EBITDA margins and free cash flow over same periods, convincing company’s board of directors to greenlight company’s US entry as recommended
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AssociateNai Northern California 2006 - 2010Oakland, California, Us(f/k/a Kilpatrick & Company Investment Real Estate)Associate June 2007 – July 2010• Evaluated opportunities, generated new business and grew existing relationships while executing deals representing private clients in acquisition and disposition of commercial real estate resulting in over $50MM transaction value• Exceeded annual revenue and other performance goals; ranked as a top multi-family broker in market territory Senior Analyst December 2006 – July 2007• Designed and implemented training program resulting in increased employee retention and effectiveness; managed analysts and internsAnalyst June 2006 – December 2006• Migrated e-mail server to Google solution, allowing easy remote access across devices; drove company’s successful rebranding effort and developed new marketing collateral while supporting Principal on all business operations -
Sales AssociateHomegain Jun 2005 - Jun 2006San Ramon, Ca, Us• Developed and implemented online marketing campaigns for clients; utilized consultative sales techniques and self-initiated prospecting to become a top producing salesperson out of 45 with no prior B2B sales experience• Routinely exceeded quota; awarded Salesperson of the Month four times and Salesperson of the Quarter once in 12 month period while maintaining churn rate significantly below the median (consistently ranked in top 10 lowest monthly churn)• Closed largest deal in company’s inside sales history ($15,000 vs $300 median sale size) by working with product management, operations and senior management to tailor custom solution for client, and presented case study at company’s all-hands meeting -
Political Strategy & Communications InternStaton & Hughes May 2004 - Dec 2004Worked on political and issue campaigns for numerous candidates and ballot initatives
Jai Kohli Skills
Jai Kohli Education Details
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Ucla Anderson School Of ManagementMarketing -
University Of California, BerkeleyPolitical Science
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La Canada High School
Frequently Asked Questions about Jai Kohli
What company does Jai Kohli work for?
Jai Kohli works for Side
What is Jai Kohli's role at the current company?
Jai Kohli's current role is Customer Success.
What is Jai Kohli's email address?
Jai Kohli's email address is ja****@****ail.com
What is Jai Kohli's direct phone number?
Jai Kohli's direct phone number is +151087*****
What schools did Jai Kohli attend?
Jai Kohli attended Ucla Anderson School Of Management, University Of California, Berkeley, La Canada High School.
What are some of Jai Kohli's interests?
Jai Kohli has interest in Dmt, Technology, Corporate Finance, Muay Thai Kickboxing, Magic, Children, Volunteering, Education, Human Rights, Berkeley.
What skills is Jai Kohli known for?
Jai Kohli has skills like Investments, Financial Modeling, Entrepreneurship, Valuation, Strategy, Asset Management, Real Estate, Business Development, Leadership, Due Diligence, Acquisitions, Financial Analysis.
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