Jaikrit Singh Negi Email & Phone Number

Delhi, India

• Led end-to-end business operations across Nepal and Sri Lanka, managing £75M portfolio and driving transformational growth through strategic initiatives. Responsible for developing an integrated business ecosystem.
• Managed a network of 700+ locations, achieving over 100,000 vehicle sales and servicing 780,000 vehicles annually, while generating £10.5M in spare parts revenue. Led a diverse team of 3 direct reports, 14 expatriates.
• Expanded retail network from 371 to 583 touchpoints through redefined B2B approach, achieving 19% CAGR and outperforming market growth by 2.5x.
• Launched 15 market-specific products and variants based on consumer insights, significantly increasing market share across key segments. Achieved 25-30% duty reduction through localization strategies.
• Revolutionized supply chain efficiency, reducing operational costs by 32% while achieving 177% increase in loading capacity and improved shipment times.
• Pioneered "Real Hero" program transforming local technicians into brand advocates, increasing genuine parts penetration by 30% and building a network of 1,000+ skilled technicians.

Nepal And Sri Lanka

• in customer satisfaction scores, 25% reduction in average service turnaround time.
• Drove 64% growth in Parts Business over 2 years for Nepal & Sri Lanka.
• Implemented cloud-based DMS application and digital FSC reimbursement in Nepal, reduced administrative and operational costs by 40%.
• Designed and established online warranty application systems for Nepal & Sri Lanka, which became a blueprint for other markets.
• Created market-centric BTL "Mileage Challenge Camp," generating 15,000+ customer footfall and additional yearly parts business of NPR 8 Mn+ (Nepal).
• Optimized spare parts inventory, achieving record monthly sales of USD 673,000 for a single distributor from Sri Lanka.

Delhi, India

• Led after-sales operations and P&L across LATAM markets, establishing Hero's presence in Colombia, Honduras, Costa Rica, and Nicaragua. Developed and executed comprehensive business strategies encompassing service.
• Established after-sales ecosystem in 4 new markets, including HMCL Colombia subsidiary from ground up, implementing innovative low-cost workshop model that reduced setup costs by 45% while expanding to 114 touchpoints.
• Drove 127% business growth in Central American markets through strategic partnerships and network expansion, managing USD 1.9M spare parts business across 450+ touchpoints serving 400,000+ customers.
• Launched competitive 4-year warranty program in Colombia, significantly boosting vehicle sales and market penetration.
• Developed comprehensive after-sales infrastructure including: - Assembly operations setup across CAC countries and Colombia - Warehouse management and optimized spare parts distribution - Implementation of CSI & NPS.
• Enhanced operational efficiency through: - Data-driven business planning and forecasting - Structured warranty management system - Channel partner profitability improvement - Market quality monitoring and competitor.

Delhi, Delhi

- Monitoring Service & Spare Parts operations to ensure growth and profitability for channel partners- Improve customer satisfaction index by filling-in process gaps and by laying out improvement plan based upon customer's feedback- Analyze product complaints/failure and send prompt feedback to Product Monitoring Group- Organize GEMBA Analysis in the field.

Jaipur, Rajasthan

- Managed Dealers of Western Rajasthan for After Sales- Customer Complains Resolution & Analysis to understand the Root cause- Analysis of Product issues and giving feedback (like FFR & EFR) to the Technical Cell for Product Development- Planning & Organising Service Campaigns to increasing market penetration & Service Share and build up Customer.

New Delhi Area, India

- Handling & Managing Operations of Service Center & Warehouse- Monitor and Support service activity at Dealer Network- Defect Diagnosing (Cut-Open) & giving feedback to the Technical Department- Warranty Control & Regulation- Claim inspections of all kind of Auto & Inverter Batteries- Conducting Service Campaigns for sales promotion

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Automobile Engineering

Education record