Jaikrit Singh Negi Email & Phone Number

London, Gb

Delhi, India

Led end-to-end business operations across Nepal and Sri Lanka, managing £75M portfolio and driving transformational growth through strategic initiatives. Responsible for developing an integrated business ecosystem focusing on revenue, market share, volumes, and profitability across markets. Orchestrated comprehensive business transformation that delivered 162% revenue growth, 140% volume growth, and significant market share gains while ensuring sustainable profitability across the entire value chain.Key Responsibilities:• Managed a network of 700+ locations, achieving over 100,000 vehicle sales and servicing 780,000 vehicles annually, while generating £10.5M in spare parts revenue. Led a diverse team of 3 direct reports, 14 expatriates, and 45 local employees.• Expanded retail network from 371 to 583 touchpoints through redefined B2B approach, achieving 19% CAGR and outperforming market growth by 2.5x.• Launched 15 market-specific products and variants based on consumer insights, significantly increasing market share across key segments. Achieved 25-30% duty reduction through localization strategies.• Revolutionized supply chain efficiency, reducing operational costs by 32% while achieving 177% increase in loading capacity and improved shipment times.• Pioneered "Real Hero" program transforming local technicians into brand advocates, increasing genuine parts penetration by 30% and building a network of 1,000+ skilled technicians.• Transformed rural market financing through innovative "Easy Hero" scheme with IoT integration, increasing finance penetration from 2% to 18% and driving 15% sales growth.• Enhanced service operations achieving 40% efficiency improvement and NPS increase from 67 to 95, while reducing service time by 25% through digital CRM implementation.• Implemented strategic customer retention initiatives including restructured reimbursement process, saving £1.4M and improving customer retention from 23% to 45%.

Nepal And Sri Lanka

in customer satisfaction scores, 25% reduction in average service turnaround time.• Drove 64% growth in Parts Business over 2 years for Nepal & Sri Lanka.• Implemented cloud-based DMS application and digital FSC reimbursement in Nepal, reduced administrative and operational costs by 40%.• Designed and established online warranty application systems for Nepal & Sri Lanka, which became a blueprint for other markets.• Created market-centric BTL "Mileage Challenge Camp," generating 15,000+ customer footfall and additional yearly parts business of NPR 8 Mn+ (Nepal).• Optimized spare parts inventory, achieving record monthly sales of USD 673,000 for a single distributor from Sri Lanka.• Developed Hero’s after-sales policy for Global Markets and Implemented the customized versions for Nepal & Sri Lanka.

Delhi, India

Led after-sales operations and P&L across LATAM markets, establishing Hero's presence in Colombia, Honduras, Costa Rica, and Nicaragua. Developed and executed comprehensive business strategies encompassing service operations, spare parts business, and brand development.Key Achievements:• Established after-sales ecosystem in 4 new markets, including HMCL Colombia subsidiary from ground up, implementing innovative low-cost workshop model that reduced setup costs by 45% while expanding to 114 touchpoints in 8 months.• Drove 127% business growth in Central American markets through strategic partnerships and network expansion, managing USD 1.9M spare parts business across 450+ touchpoints serving 400,000+ customers.• Launched competitive 4-year warranty program in Colombia, significantly boosting vehicle sales and market penetration.• Developed comprehensive after-sales infrastructure including: - Assembly operations setup across CAC countries and Colombia - Warehouse management and optimized spare parts distribution - Implementation of CSI & NPS monitoring systems - Innovative training programs for supervisors and parts managers - Strategic ATL/BTL activities for brand development• Enhanced operational efficiency through: - Data-driven business planning and forecasting - Structured warranty management system - Channel partner profitability improvement - Market quality monitoring and competitor analysis - Streamlined customer complaint resolution process

Delhi, Delhi

- Monitoring Service & Spare Parts operations to ensure growth and profitability for channel partners- Improve customer satisfaction index by filling-in process gaps and by laying out improvement plan based upon customer's feedback- Analyze product complaints/failure and send prompt feedback to Product Monitoring Group- Organize GEMBA Analysis in the field with Plant QA, Warranty and Technical Team to understand the part failure- Warranty Control & Warranty Claim Analysis of Dealers- Imparting commercial and technical training to dealer staff on various initiatives

Jaipur, Rajasthan

- Managed Dealers of Western Rajasthan for After Sales- Customer Complains Resolution & Analysis to understand the Root cause- Analysis of Product issues and giving feedback (like FFR & EFR) to the Technical Cell for Product Development- Planning & Organising Service Campaigns to increasing market penetration & Service Share and build up Customer Satisfaction.- Conduct training programs for technicians & Works Managers for developing their Technical & Reporting skill.- Developing new Business Partners to extend Product/Service Reach.

New Delhi Area, India

- Handling & Managing Operations of Service Center & Warehouse- Monitor and Support service activity at Dealer Network- Defect Diagnosing (Cut-Open) & giving feedback to the Technical Department- Warranty Control & Regulation- Claim inspections of all kind of Auto & Inverter Batteries- Conducting Service Campaigns for sales promotion

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Automobile Engineering

Education record