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Jaikumar Ghadmode is listed as Solution Success Manager at eGain Corporation, a with 731 employees, based in Sunnyvale, California, United States. AeroLeads shows a matched LinkedIn profile for Jaikumar Ghadmode.
Jaikumar Ghadmode previously worked as Technical Support Team Lead at Egain Corporation and Senior Technical Support Engineer at Egain Corporation. Jaikumar Ghadmode holds Bachelor'S Degree, Computer Science, First Class from Shri Chankya Education Societys Indira College Of Engineering & Technoloogy, Pune.
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Experienced Information Technology Specialist with a demonstrated history of working in the information technology and services industry. Skilled in C++, Core Java, Java, JavaServer Pages (JSP), SQL and XML. Strong information technology professional with a BE focused in Computer Science. Successfully leading team of 8 team members and playing a important role in hiring and training the new hires.
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Sunnyvale, California, United States
Dedicated Technical Support Manager with over 10 years of experience in providing exceptional technical support to an Enterprise level application and fostering positive customer relationships. Seeking to leverage expertise in troubleshooting, team leadership, and customer satisfaction to contribute to the success of a dynamic organization.
Sunnyvale, California
Successfully mentored and lead the team of 6 people and helped in improving and growing the team members skills as well as achieving the targets and meeting the SLAs.
Pune, Maharashtra, India
- Handle the tasks of providing technical support for Esoftware/application to customers via phone and email.- Managing escalations.- Approving the knowledge articles written by the team members.- Assigning work to team members based on their work load and expertise. - Collaborate with developers to schedule project deliverables, resolve known defects and ensure proper testing during implementation phase.- Resolving customers concerns within time.- Managed communications to customers to maintain positive relationships and high level of customer satisfaction.- Communicating customer needs or enhancement requests to our engineering staff.- Provide functional and technical support, troubleshooting and diagnosing hardware and software problems.- Replicate customer’s environment to reproduce and troubleshoot customer issues.- Working in coordination with executives and leaders to achieve the targets before deadline.- Helping the new team members in knowing the product, handling customer sentiments and resolving the issues within time.- Recommending product enhancements to marketing group based on customer needs and feedback.- We also have customizations done on our product based on the customer's requirement, analyzing and fixing the customization related issues.- Taking brain storming session, exploring knowledge towards the product and the technologies used in the product.- Communicate technical information to a non-technical audience.- Use tools like heap dump analyzer, UI debugging tools, HTTP watch/ Fiddler to resolve the issue.- Assisting team members to resolve their issues in timely manner.- Some of our satisfactory Customers list: - Navy Federal Credit Union, Alliance Data, Vodafone, Reliance Jio, Lands End.
Other employees you can reach at egain.com. View company contacts for 731 employees →
Ankush Gaikwad
Colleague at Egain CorporationMumbai, Maharashtra, India
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Joshua Mcguffin
Colleague at Egain CorporationTampa, Florida, United States
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Vedant Dubey
Colleague at Egain CorporationDelhi, India
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K P Rakesh Prabhu
Colleague at Egain CorporationPune, Maharashtra, India
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Sujith Sudhakar
Colleague at Egain CorporationLondon, England, United Kingdom
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Asif Nasim
Colleague at Egain CorporationPune, Maharashtra, India
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Constance Stanleys
Colleague at Egain CorporationLondon Area, United Kingdom
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Shantanu Kadam
Colleague at Egain CorporationPune, Maharashtra, India
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Shubham Upadhyay
Colleague at Egain CorporationSunnyvale, California, United States
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Sujit Zingade
Colleague at Egain CorporationSunnyvale, California, United States
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Quick answers generated from the profile data available on this page.
Jaikumar Ghadmode works for eGain Corporation.
Jaikumar Ghadmode is listed as Solution Success Manager at eGain Corporation.
Jaikumar Ghadmode is based in Sunnyvale, California, United States while working with eGain Corporation.
Jaikumar Ghadmode has worked for Egain Corporation.
Jaikumar Ghadmode's colleagues at eGain Corporation include Ankush Gaikwad, Joshua Mcguffin, Vedant Dubey, K P Rakesh Prabhu, and Sujith Sudhakar.
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Jaikumar Ghadmode holds Bachelor'S Degree, Computer Science, First Class from Shri Chankya Education Societys Indira College Of Engineering & Technoloogy, Pune.
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