Jai Kumar Jacob Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru North, Karnataka, India

Ecospace,Bellandur

Bangalore

Download, install Virtualization applications for Mac Book Pro, iMac, Mac Book Air, Mac Book and Mac Mini Systems.Receive calls from US, UK and Asia Pacific Customer.Make phone calls to Customer located in NASA, EMEA and APJ regions.Draft emails to Customer asking to submit technical logs, screenshots and video clippings pertaining to technical issues.Work on technical cases assigned to desktop support Engineer.Trouble shoot Windows and other platform’s technical related… Show more Download, install Virtualization applications for Mac Book Pro, iMac, Mac Book Air, Mac Book and Mac Mini Systems.Receive calls from US, UK and Asia Pacific Customer.Make phone calls to Customer located in NASA, EMEA and APJ regions.Draft emails to Customer asking to submit technical logs, screenshots and video clippings pertaining to technical issues.Work on technical cases assigned to desktop support Engineer.Trouble shoot Windows and other platform’s technical related issues through Voice, email and remote session.Trouble shoot issue related to USB ports, Sound, display, network adapters, drivers and other software related issues.Testing to identify bugs and issues occuring in Hypervisor before the new release of the software. Show less

Bangalore

Schedule Firmware Upgrade activities for HPE Store Once, Store Virtual and Store Easy systems for all clients around the world.Approve IRD for new storage system deployment an installation.Assign remote engineers to assist clients across the globe to upgrade their storage devices.Work closely with Storage support team, ASM’s and IPM’s to log a case with HPE for hardware upgrade.

Bangalore

Recover IT Assets like desktop, laptops and smartphones from all remote users around the provinces of US.Interact with internal users from Dell Head Quarters to resolve technical issues related to Dell products.Log a ticket for incident, request and query for the internal employees of the organisation.Raise IT trouble tickets using BMS Remedy, Service Now etc.Work closely with Dell US IT asset and Dell India IT asset team to recover the assets from the remote employees who… Show more Recover IT Assets like desktop, laptops and smartphones from all remote users around the provinces of US.Interact with internal users from Dell Head Quarters to resolve technical issues related to Dell products.Log a ticket for incident, request and query for the internal employees of the organisation.Raise IT trouble tickets using BMS Remedy, Service Now etc.Work closely with Dell US IT asset and Dell India IT asset team to recover the assets from the remote employees who worked under contract Show less

Bangalore

Assist customers from different parts of the world through chat and email with Adobe productsTake remote desktop session and resolve their issue from all around the globeInstalling and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems Responding within agreed time limits to call-outs;Rapidly establishing a good working relationship with professionalsMovement of assets within and outside premises as per… Show more Assist customers from different parts of the world through chat and email with Adobe productsTake remote desktop session and resolve their issue from all around the globeInstalling and configuring computer hardware operating systems and applicationsMonitoring and maintaining computer systems Responding within agreed time limits to call-outs;Rapidly establishing a good working relationship with professionalsMovement of assets within and outside premises as per Organizational requirements.Deployment and issuable of Assets as per internal clients requirements.Co-ordination with vendor on purchases, billing and warranty support.Maintain healthy stock of wearable items and inform Manager of stock analysis.Handle Day-to-day issues on peripherals/equipment.Handle all Audio and Video related issues.Procuring of IT Asset for internal users and clients of the companyProvide helpdesk support and resolve problems to the end user’s satisfaction Assist with onboarding of new users Ensure each workstation has a computer, monitor, keyboard, mouse and any other additional specialized equipment Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment in all floors in the organizationReport issues to the Service Desk for escalationManage PC setup and deployment for new employees using standard hardware, images and softwareAssign users and computers to proper groups in Active DirectoryPerform timely workstation hardware and software upgrades as requiredResolve issues related to Operating system, patch updates and VPN for remote users through call or IM Show less

Bachelor Of Arts - Ba, Psychology

Distance learning

Puc, History

Regular education with 68% marks

Sslc, Karnataka State

Merry land high school with 64% marks